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  #21  
Old 07-05-2012, 10:35 AM
dkerr24 dkerr24 is offline
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Nikeman, you sure have spent the man hours trying to get that corrected. I have to give you credit for being a bulldog and sticking with it. I would have given up long ago and just wrote it off as 'a deal too good to be true'.

Darin
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  #22  
Old 07-08-2012, 12:11 AM
nikeman nikeman is offline
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It just annoys me that a company can have such bad customer service and get away with it.
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  #23  
Old 07-08-2012, 12:39 AM
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gysnst2 gysnst2 is offline
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Nikeman like you I tried everything. But my travel link worked for 3 days till the dealership service turned off. Then once everything was activated in y name. Travel link was their but not working. Then after the update it still ddid not work. Finally I had a thought. Doo this it worked for me.
go on facebook to Sirius page and tell the world what is going on. Then look on their page for a complaint or help section. Their is a spot you can email their support. I did all of this. The next day someone from tech support called. Yes American. within on week they had my travel link working and updated my account for one extra year. Would have only taken a day or so but I was not by the truck so they could send signals to it.
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Last edited by gysnst2; 07-08-2012 at 12:41 AM.
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  #24  
Old 07-08-2012, 10:18 AM
nikeman nikeman is offline
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I actually did complain on there Facebook but I think it got deleted because I could not find it again. Where is this complaint form?
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  #25  
Old 07-08-2012, 11:03 AM
farmallm51 farmallm51 is offline
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I renewed my subscription for 6 months and had them bill me. They really tried to get me to pay with credit card. They finally agreed and I received a bill in about a week with no service interruption.
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  #26  
Old 07-10-2012, 10:32 PM
nikeman nikeman is offline
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Alright guys... I put a really long rant on their Facebook page and a guy replied asking me to email him my contact info. I did and he called me the next day. I now have 5 free months of service while he confirms that I am supposed to have another year at which point that 1 year will start. Radio is on and working so it seems to be going good so far. He emailed me all his contact info and said I should here back from him by the end of the week to let me know the final verdict. It seems Facebook is the way to go if you want to get something done with SiriusXM!! lol
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  #27  
Old 07-12-2012, 04:42 PM
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Thanks for posting this, you certainly are fighting an uphill battle. I have been struggling with Sirius since my subscription expired back in January. I just wanted Sirius Traffic but that has to be purchased with an audio plan. I was fine with that and the cheapest plan available was for 5 months. They could never get my radio to reactivate and after hours on the phone they tell me to go to the dealership to "hard reboot" the system. I take it to the dealer and they have no idea what Sirius is talking about. They call Sirius and can't get it sorted out.

So I have now paid for 5 months with no service. Screw it, I don't have the time or energy to deal with it. My phone will suffice.
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  #28  
Old 07-14-2012, 06:21 AM
paulhare123 paulhare123 is offline
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I googled promo codes doe Sirus Sat Radio - found one for 5 months at 4.00 per month! Called in and it worked
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  #29  
Old 07-14-2012, 11:11 PM
nikeman nikeman is offline
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Jhamilton

I recommend you post what you posted here on siriusxm's Facebook page. Then they will contact you pretty quick.

On a side note, I have not heard back from then yet. The guy said he contact me by the end of the week. I have his name and number so I will call him in a days and put him on the spot. I meant to tell him that I had been told I'd be called back before but I forgot.
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  #30  
Old 07-15-2012, 12:42 AM
united316 united316 is offline
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I just pushed the button in my truck and I think that I got another week free trial.
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