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  #41  
Old 10-30-2012, 03:24 AM
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For the record, I, too, am a perfectionist and certified OCD.

I purchased mine, on a Thursday, with my husband in tow (yes, that cliche of 'Dealers don't take women seriously' is very true.. they tend to think I am not knowledgeable - boy was mine surprised!). I inspected the aesthetic aspects and my hubby inspected the mechanical. We noticed only a handful of things...
-A black scratch on the passenger side of the rear chrome bumper
-A CRAP LOAD of adhesive all over the driver's side rear of the cab, continuing and wrapping around onto the rear glass
-A blue scratch on the inner paint job, underneath the driver's side rear passenger door handle (we think this was caused by one of the sale's assistants who we know to wear blue finger nail polish)
-A very nice half dollar sized dent on the lower part of the tailgate (hubby said it was probably due to someone lowering the tailgate while something was sitting on the bumper - my first pick up, so I didn't know to think of that explanation)
-And to top it all off, the truck was overall just plain FILTHY, in and out (I mentioned this to our salesman and he said they would wash it 'inside and out' when they took it to prep for us while we finished up the paperwork)

So, when we arranged the appointment to have the spray in bed liner done on the following Tuesday, we made a point to work the schedule so we would drop it off early on Monday so they could take care of these imperfections (and also do the prep work for the liner so I would only be stuck in a Chevy Cruze loner for more than one day! I will certainly be more picky when presented with the 'Do you care what type of loaner you drive?' inquiry!)

When we left the lot, I couldn't believe how dirty it still was. Didn't they say they were going to clean this?? I dropped hubby off at home and returned to the dealership where I had them run it through their wash and told them to add a full detail to the To Do list for the Monday appointment.

We picked it up on Tuesday afternoon and inspected our list of issues to ensure all was done.
-The bumper scratch was gone.. couldn't tell there ever was one.
-The door handle scratch.. same thing.. gone.
-The adhesive.. close but no cigar. Hubby said it looked as though someone got a little too aggressive in one spot and damn near took the clear coat off (and still didn't get all the adhesive! LOL).. so around back to body dept we went.. they cleaned it up no problem and, once the truck was parked in the sunlight, you couldn't see the over-rubbed area (I referred to it as a coffee stain in appearance). Hubby says it isn't a big deal (he did body & fender work for 10 years, so if he says it's good, it's good )
-The tailgate dent.. their dent removal guy wasn't available Monday or Tuesday, but I did get in touch with him on Wednesday and he stopped by the house and (after waiting for the sunlight to come out) he had that dent out in short order (wish he was my dealer, so easy to work with!). I also got an added bonus from this... I learned how to remove the tailgate (which on my rig, included learning how to lower the spare and how to disconnect the rear camera harness and feed that through a hole in the bottom of the bed).

All in all, we still have a slight 'coffee stain' looking mar on the rear driver's side corner of the cab. But, only we can see it because we know where to look. Nobody else will ever notice. And it isn't going to cause any issues down the road (cosmetically or mechanically) so we will live with it.

It all comes down to what makes you happy. Yeah, we are all born and raised to expect perfection, strive for perfection, etc.. but the cold hard truth is nothing and no one is perfect. It is also true that if you go looking for, or expect to find, a problem.. you will eventually find one. I have personally decided to leave well enough alone and not go on a witch hunt with my new rig the suspect. She's perfect, in my eyes.

I hope what you see as imperfections get fixed, and I would highly suggest contacting Chrysler directly if you keep getting what seems to be a run around from your local dealership.

Just my two cents. Best taken with a grain of salt.
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  #42  
Old 10-30-2012, 04:49 AM
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Sounds like some good advise from everybody. I had a few minor marks on HULK3D when I got him from the dealer and I just cleaned them up myself. It's just apart of life. Smile and enjoy the ride. Have fun.
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  #43  
Old 10-30-2012, 04:55 PM
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For those of us with the silver trucks. The paint gun was not held at a right angle to the panels being painted. This is what causes tiger stripes, that and poor overlapped spray pattern.. Classisc noob mistake imo and Dodge should rectify. For the rest of you guys with scratches, a little wet sanding and some buffing will make it better than new, My father showed me how to do this on his last gen Monte Carlo SS. Car was black as could be. After 8 years or so of age, even the most experienced eye prob. could not find the areas he polished out. Simp[ly amazing for 30 minutes of work. The initial cost of the proper polisher/buffer and compounds are the only drawback. They last a long time though.
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  #44  
Old 12-23-2013, 09:03 AM
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lmaooo so you think there is a guy holding a paint gun painting new trucks ? good luck !



all robotic .......
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  #45  
Old 01-23-2014, 03:35 PM
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the best cleaner for the interior I have found is turtle wax ice comes in blue and silver bottle and use microfiber towels
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  #46  
Old 01-24-2014, 01:46 AM
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Over the years, I have noticed that no matter what vehicle it is in lets say the sub $80k price (probably in higher than that too but, I've never had occasion to very closely inspect the finish of anything over $80k in price) there are paint imperfections. The most common I have noticed is orange peel, used to bug the snot outta me.

At any rate, unless a finish imperfection is large, or it presents a problem that could lead to future corrosion issues, I honestly don't worry about it anymore. Same goes for interior stuff, I have owned vehicles before where even trying to clean them damages their interior materials. Thankfully this is not the case with my truck (I literally was scrubbing mud off my door panels last week) so, I am happy!

I would (in theory) love to have a perfect vehicle but (in practice), no vehicle I've come across is perfect, even when new, and sure won't stay that way long when it is put into use. I used to try to keep my vehicles perfect, very OCD about it but, now I've realized that I have to let things slide a little or I'll drive myself crazy! (literally "drive" myself crazy since most little blems come from the vehicle being driven, LOL!)

So, I say any big issues, or issues that will effect the vehicle in the long term should be dealt with but don't worry about the little stuff. Additionally, bear in mind that the repairs to "fix" the small imperfections will likely end up making larger imperfections.

Last edited by Trail Whale; 01-24-2014 at 02:43 AM.
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  #47  
Old 08-04-2015, 05:44 PM
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Quote:
Originally Posted by shadango View Post


Everyone wants "perfect"....at least immediately after we plunk down our hard earned cash. We have been trained that way as a society....We EXPECT it. We never get it, but we EXPECT it.

Ask anyone who has had their vehicle for a year or so if they are getting that ding they picked up at the Walmart lot or the scratch they got while squeezing through some crush on a tight back road/trail fixed.....MOST will let these issues go unless they are really anal retentive and flush with cash since it will come from their pocket.

But immediately after we pick up a new product (any product) we ALL scan it for problems. Sometimes we live with them, and sometimes not.

You have to decide for yourself how much is acceptable to YOU.

That glob? Its seam sealer or panel adhesive and not a huge deal. You can cut it off with a razor blade probably and touch it up..thats all the dealer will do.

The scratch? They will buff it out or repaint it. You wont get a new truck for a scratch.

And even if they DID give folks new trucks for scratches and small blemishes like you describe, what do you think would happen? Do you think they would send it to the crusher? Hell no.... Damage happens to new vehicles in transit or in in the lot all the time....they repaint or buff the problem out and put it back on the lot and the customer has no idea.

Here is my story as far as "defects"....

I picked up my ram in the evening and we didnt notice a scuff/dent in the front bumper plastic fascia...I saw it first thing in the morning the next day.....a sunday......Emailed the dealer and they took care of me. I insisted on NO putty or paint, so they swapped in a fascia from another silver truck. I verified they did that, but i also realized that they will just repair the other one and put it back on the other truck. So now my fascia was perfect. A few weeks later I am installing a Westin light bar on teh front and I accidentally gouged the fascia with the light tab on the light bar......it left a nice guge in teh plastic and chipped the paint. So much for my "perfect" fascia. To Repair it means some putty and paint. ironic aint it? LOL. Well, I do not plan on repairing it for at least a while...stuck one of those bullet hole stickers on it and me and the kids get a laugh from it.

My front bumper was crooked and it turns out that it needed more than adjusted....after adjustment it was no longer flush with the front fascia, which to me was very obvious....the frame horn in the front appears to have been short by about a 1/4". After going back and forth on what to do, we settled on they would make a spacer plate to bring the bumper out so it was flush with the front of the fascia. Everything is not straight and looks great, though the drivers side of the bumper sits slightly forward of the arc of the wheel well whereas its perfect on the other side.

At first that bugged me, but after looking around at many other new Rams with the chrome bumper on front, I saw that at least half of them have the SAME ISSUE.

So I settled for it as-is, and Chrysler/the dealer added tow hooks and skid plates to make up for the trouble. They truly did want to make sure i was happy. (Great dealer!).

Then, a week or so ago, I took the truck on vacation and took a trail through some bushes that were closer than I thought....nice scrtaches down each side. I have buffed 99% of them out but if I look hard enough I can find remnants. But from 10 feet you cannot see them.

All this in the first less than 6 months of ownership. I will not be pleased when I get the first door ding from a parking lot. LOL But it will happen.

My point is that while we can expect a "perfect" vehicle, that just isnt going to happen when buying an off-the-lot, production line assembled vehicle. Anyone who tells you that you can is either naive or blowing smoke. And even if you do get a perfect vehcile when brand new, if you drive the thing it wont be perfect for long unless you plan on spending a LOT of cash for paint chip and ding repair as those things happen.

Its just the level of imperfections you are willing to accept and that is always subjective.

I think the BIGGEST lesson to be learned in all of these 'I found a scratch/glob of sealant/dust nib/fish eye/thin paint spot' threads is this: If you expect perfection, ensure perfection BEFORE you sign on that dotted line in the daytime and under shop lights. If the dealer wont allow that, walk. And if you find defects you cannot live with walk and pick another vehicle. Because once you own that vehicle it becomes much more difficult a set of options.

If it were me, I would have them buff the sunroof (you will never see it anyways) not repaint...and leave the glob alone.

Good luck!
Some good advice, but one ( myself anyways ) did not expect the paint of a vehicle made in the 21st century to be covered in contamination from new. So examining and detailing the vehicle prior to purchase was not considered. Mainly looked for dents or damage , isnt that one does when buying new?

I dont know about you, but when I go or assist others in buying a used vehicle, the first indicator of an after market / repair respray is dust or fisheye on body panels. This in itself is off putting, it could also reduce your value should you want to trade or sell the truck. Try convincing the potential buyer that all Rams come out the factory like this.. Yeah right
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  #48  
Old 08-04-2015, 05:53 PM
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Quote:
Originally Posted by bartlett View Post
lmaooo so you think there is a guy holding a paint gun painting new trucks ? good luck !



all robotic .......
Yes, Chrysler uses and supports the community well and hires folks like this for the paint work and Quality Control..
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  #49  
Old 08-04-2015, 05:56 PM
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Quote:
Originally Posted by Doom4life View Post
The glob before:


The aftermath:

(The bare metal spot is at the top left of the area (its off-colored)

Now, the door:

Yup, thats bare metal where the glob material was on the door.

Also noticed in the backseat a present from the dealership!

(In all serious though I'm going to return it tomorrow)

So, would it be fair to request a respray at this point? And if so, who should I be discussing this with?

The above are reasons I too "live" with my vehicle issues.
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