For the record, I, too, am a perfectionist and certified OCD.
I purchased mine, on a Thursday, with my husband in tow (yes, that cliche of 'Dealers don't take women seriously' is very true.. they tend to think I am not knowledgeable - boy was mine surprised!). I inspected the aesthetic aspects and my hubby inspected the mechanical. We noticed only a handful of things...
-A black scratch on the passenger side of the rear chrome bumper
-A CRAP LOAD of adhesive all over the driver's side rear of the cab, continuing and wrapping around onto the rear glass
-A blue scratch on the inner paint job, underneath the driver's side rear passenger door handle (we think this was caused by one of the sale's assistants who we know to wear blue finger nail polish)
-A very nice half dollar sized dent on the lower part of the tailgate (hubby said it was probably due to someone lowering the tailgate while something was sitting on the bumper - my first pick up, so I didn't know to think of that explanation)
-And to top it all off, the truck was overall just plain FILTHY, in and out (I mentioned this to our salesman and he said they would wash it 'inside and out' when they took it to prep for us while we finished up the paperwork)
So, when we arranged the appointment to have the spray in bed liner done on the following Tuesday, we made a point to work the schedule so we would drop it off early on Monday so they could take care of these imperfections (and also do the prep work for the liner so I would only be stuck in a Chevy Cruze loner for more than one day! I will certainly be more picky when presented with the 'Do you care what type of loaner you drive?' inquiry!)
When we left the lot, I couldn't believe how dirty it still was. Didn't they say they were going to clean this?? I dropped hubby off at home and returned to the dealership where I had them run it through their wash and told them to add a full detail to the To Do list for the Monday appointment.
We picked it up on Tuesday afternoon and inspected our list of issues to ensure all was done.
-The bumper scratch was gone.. couldn't tell there ever was one.
-The door handle scratch.. same thing.. gone.
-The adhesive.. close but no cigar. Hubby said it looked as though someone got a little too aggressive in one spot and damn near took the clear coat off (and still didn't get all the adhesive! LOL).. so around back to body dept we went.. they cleaned it up no problem and, once the truck was parked in the sunlight, you couldn't see the over-rubbed area (I referred to it as a coffee stain in appearance). Hubby says it isn't a big deal (he did body & fender work for 10 years, so if he says it's good, it's good
-The tailgate dent.. their dent removal guy wasn't available Monday or Tuesday, but I did get in touch with him on Wednesday and he stopped by the house and (after waiting for the sunlight to come out) he had that dent out in short order (wish he was my dealer, so easy to work with!). I also got an added bonus from this... I learned how to remove the tailgate (which on my rig, included learning how to lower the spare and how to disconnect the rear camera harness and feed that through a hole in the bottom of the bed).
All in all, we still have a slight 'coffee stain' looking mar on the rear driver's side corner of the cab. But, only we can see it because we know where to look. Nobody else will ever notice. And it isn't going to cause any issues down the road (cosmetically or mechanically) so we will live with it.
It all comes down to what makes you happy. Yeah, we are all born and raised to expect perfection, strive for perfection, etc.. but the cold hard truth is nothing and no one is perfect. It is also true that if you go looking for, or expect to find, a problem.. you will eventually find one. I have personally decided to leave well enough alone and not go on a witch hunt with my new rig the suspect. She's perfect, in my eyes.
I hope what you see as imperfections get fixed, and I would highly suggest contacting Chrysler directly if you keep getting what seems to be a run around from your local dealership.
Just my two cents. Best taken with a grain of salt.