FYI to fellow sport owners
Here is a copy of the letter you will receive if your vehicle is part of this notice.
CUSTOMER SATISFACTION NOTIFICATION M07
UNDERHOOD & GLOVE BOX LAMP
At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.
We are recommending the following improvements be performed on some 2011 model year Ram trucks equipped with the luxury package.
The underhood lamp and glove box lamp (VIN: xxxxxxxxxxxxxxxxx) were not installed during the assembly of your truck.
What your dealer will do:
Chrysler will service your vehicle free of charge (parts and labor). To do this, your dealer will install an underhood lamp and glove box lamp. The work will take about ½ hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.
What you should do:
Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to schedule a service appointment. Your dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.
If you need help:
Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle. You may also update this information on the web at www.dodge.com/ownersreg
We apologize for any inconvenience this service may cause to your schedule. Moving forward we are committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Customer Service / Field Operations
Chrysler Group LLC
Notification Code M07
Top Care Specialist
Chrysler Group LLC