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  #1  
Old 01-12-2013, 08:16 PM
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Default WTF Purolator!

Ok, so a while back I offered another member on here a Diablo Trinity pod mount, we agreed that I'd send it to him via Purolator COD and he'd pay for the shipping when he picked it up. I received an invoice from Purolator yesterday for $52 to ship a part for free. Last time I checked, COD stood for cash on delivery, which means you pay for before you can pick it up? So WTF Purolator?
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  #2  
Old 01-12-2013, 08:51 PM
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That really sucks. Did the other member end up paying anything for the shipping of this item?
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  #3  
Old 01-12-2013, 09:01 PM
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i just read/skimmed through their website
could this have been what happened ??

http://www.purolator.ca/assets/pdf/l...itions2_en.pdf

Page 22
Shipper Payment Guarantee
The Shipper shall pay Purolator (or Purolator’s designated customs
broker or the Shipper’s own customs broker, where and as applicable),
the Service Rate and all Additional Charges (including, without
limitation, all Taxes and Customs Clearance Charges) in the event that the
Receiver, on a collect Shipment (see “Collect”), or third party, on a third
party Shipment (see “Third Party”), refuses to pay Purolator, Purolator’s
designated customs broker or the Shipper’s own customs broker,
as applicable.
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  #4  
Old 01-12-2013, 10:35 PM
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Default

Is this for shipping or good ole custom duties, taxes, and fees on commodity shipments? Thought you can pay the shipping but declined the DTF's so it falls back to the sender.

Of course this is just me assuming its international lol.
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  #5  
Old 01-12-2013, 11:29 PM
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I work for purorator and we don't offer COD. We do offer hold for pickup witch means if it was collect they would half to go down to there local puro depot and pay for it before they would get the package. Now if you sent it collect then they would get the package without paying anything and would receive an invoice in the mail. if they don't pay then you as the shipper would be responsible for all shipping charges as in the terms and conditions that you agreed to by signing the weigh bill or checking the box in the on line shipping.

If you pm me the tracking number i can see what happened. I might be able to help.
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  #6  
Old 01-13-2013, 05:36 PM
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Very interested to see what happened to this
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  #7  
Old 01-13-2013, 09:56 PM
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Default

It was shipped within Canada so there would be no brokerage fees.

Quote:
Originally Posted by purodude View Post
I work for purorator and we don't offer COD. We do offer hold for pickup witch means if it was collect they would half to go down to there local puro depot and pay for it before they would get the package. Now if you sent it collect then they would get the package without paying anything and would receive an invoice in the mail. if they don't pay then you as the shipper would be responsible for all shipping charges as in the terms and conditions that you agreed to by signing the weigh bill or checking the box in the on line shipping.

If you pm me the tracking number i can see what happened. I might be able to help.
It was shipped collect to his local depot, and he picked it up. I'll be contacting Purolator tomorrow to see if they'll wave the non-payment fee because the receiver says he never received a shipping invoice and has offered to pay the original shipping fee to me.
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  #8  
Old 01-13-2013, 11:00 PM
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Default

So to recap -

Purolator 'forgot' to collect their shipping fee on a 'freight collect' waybill and have decided this is now your problem and want you also pay a 'non-payment fee' for their mistake of not collecting the fee at the time of delivery.

Briefly, they screwed up and are making it your problem.

Sound about right?
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Old 01-13-2013, 11:03 PM
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Old 01-14-2013, 04:05 AM
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@ the above post
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