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  #1  
Old 12-12-2012, 04:46 PM
02 Ram 02 Ram is offline
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Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
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Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
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Default 2002-08 superchips tuner

it was new when i bought it. used it twice, once on the 87 performance tune and once on the 91 tune. my truck will not allow the tunes to work due to Dodge setting my ECU up that way. i have all the emails from the guy at SC explaining it. theres nothing wrong with the tuner, just wont work on my truck. lookin to get $230 shipped on it. comes with everything it came with new including the box. heres the emails and case number if anyone wants to check it out. pic is at the very bottom

I’m not sure, I’d word it quite that strongly, but The tuner is trying to do its job and there’s something limiting it ability to make the tuning noticeable and productive.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Wednesday, December 12, 2012 1:03 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

So am i screwed

Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Wed, Dec 12, 2012 538 PM
It could have been that the vehicle may have a specialized update for a specific update for a certain issue and it will not allow for our tuning to take effect as it should. I tend to see this in the Ford vehicles, but not normally in a Dodge vehicles.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Wednesday, December 12, 2012 12:38 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: help

what could cause it? what kind of issues? she runs good, no codes. i checked when i put the 91 tune on it, that was a few days before i emailed you guys about it

From: Sam Hoover <shoover@Superchips.com>
To:
Sent: Wednesday, December 12, 2012 9:21 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

The reason I asked was the engineers had verified the files in the tuner to be normal and current with what we have been using for the vehicle application. Which raised the questions of possible mods. Since there are no mods to the vehicle, the engineers are thinking it may be a vehicle issue.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Wednesday, December 12, 2012 11:59 AM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: RE: help

Theres no codes last i checked
Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Wed, Dec 12, 2012 2:29:38 PM
The engineers took a look at the files in the tuner and you have all of the files that all of our Dodge tuners come with for the vehicle application.
We can try to re-tune the vehicle since it had been updated and see if that would help, but it looks like there may be something on the vehicle limiting the functions of our tuning. If you were to read the diagnostic codes from the vehicle, are there any listed?

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Tuesday, December 11, 2012 5:22 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: RE: help

Ive had it a few months and ive tried all but the towing tune as i dont tow anything. I have not noticed anything on any of the tunes. No mpg increase and no power increase on any of them
Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: RE: help
Sent: Tue, Dec 11, 2012 10:03:01 PM
One more question, How long have you had the tuner? And have you already tried all the power levels in the tuner?
And none of them seem to give a noticeable power gain.
Just making sure, the engineer had a few questions for me to ask.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Monday, December 10, 2012 4:00 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: help

ok cool. i look forward to hearing whats going on. thanks for all the help

From: Sam Hoover <shoover@Superchips.com>
To:
Sent: Monday, December 10, 2012 12:39 PM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: help

That’s fine, we will only be reading the stock file from the tuner. Also making sure that the tuner has the correct information in it as well.
It’s ok for the vehicle to be tuned during the update. It’s actually preferred so we get an accurate read of the stock file.


Sam Hoover
CSR/Technical
www.superchips.com
PH# 888-227-2447

From:
Sent: Monday, December 10, 2012 3:37 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: RE: help

Ok. I have the 91 tune on it now. That ok? Stock setting is on the tuner right now
Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 8:23:01 PM
Honestly, we will not know until the engineers have a chance to look over the vehicle files to make sure everything is in order.


Sam Hoover
CSR/Technical
www.superchips.com
PH# 888-227-2447

From:
Sent: Monday, December 10, 2012 3:21 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: RE: help

Gotcha. If thats the case am i basically screwed or is there a fix?
Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 746 PM
Sometimes it depends on what the dealer may have flashed the vehicle computer with. Sometimes they will put in a program that basically cancels us out. All though we put the programming in, the file types conflict and nothing happens, in some cases.
I have the engineers looking into it to see what is going on. This may take a few days, but we’ll get to the bottom of it.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Monday, December 10, 2012 2:42 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: RE: help

Ok. Thanks for the help! Another guy just used one and said he can notice the increase. Im like the only one who doesnt
Sent from Yahoo! Mail on Android

From: Sam Hoover <shoover@Superchips.com>;
To:
Subject: RE: RE: RE: RE: RE: help
Sent: Mon, Dec 10, 2012 7:37:43 PM
Awesome, I will send the information over to the engineers and have them get to work. As soon as I hear back from them I will let you know.

Thank you,

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Monday, December 10, 2012 1:42 PM
To: Sam Hoover
Subject: Re: RE: RE: RE: RE: help

update is done. thanks

From: Sam Hoover <shoover@Superchips.com>
To:
Sent: Monday, December 10, 2012 8:37 AM
Subject: RE: RE: RE: RE: RE: help

Your case number is 120957.

The read program has been set up for you.
Please update the tuner for the read program that will help us to better diagnose the issue.
This update will not fix anything, but it will send us that very important information.

Please let me know once you have updated for the read program. I will then send the info to my engineers.

Thank you,

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Friday, December 07, 2012 5:29 PM
To: Technical Account
Subject: Re: RE: RE: RE: RE: help

200241393
Sent from Yahoo! Mail on Android

From: Technical Account <tech@superchips.com>;
To:
Subject: RE: RE: RE: RE: help
Sent: Fri, Dec 7, 2012 732 PM
What is the serial number from the back of the tuner.
I will need to make a case and send the information to the Dodge engineers and have them take a look at the information.

Once I have the serial number I will set up reading program that will send us information from the tuner so that we can better diagnose the issue.

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Friday, December 07, 2012 2:42 PM
To: Technical Account
Subject: Re: RE: RE: RE: help

Yes i did
Sent from Yahoo! Mail on Android

From: Technical Account <tech@superchips.com>;
To:
Subject: RE: RE: RE: help
Sent: Fri, Dec 7, 2012 7:40:55 PM
Have you updated the tuner?

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Friday, December 07, 2012 10:56 AM
To: Technical Account
Subject: Re: RE: RE: help

Nope. It does have nitto grapplers on it and its 2wd not 4wd. They are 17" tires on the stock rims
Sent from Yahoo! Mail on Android

From: Technical Account <tech@superchips.com>;
To:
Subject: RE: RE: help
Sent: Fri, Dec 7, 2012 1:23:43 PM
I apologize for the delay in response.
Does the vehicle have any modifications?
Lift, larger tires, or any other type of mods?

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

We want to hear how we did. Please email
feedback@superchips.com

From:
Sent: Monday, December 03, 2012 4:55 PM
To: Technical Account
Subject: Re: RE: help

2002 Dodge ram 1500 4.7l
Sent from Yahoo! Mail on Android

From: Technical Account <tech@superchips.com>;
To:
Subject: RE: help
Sent: Mon, Dec 3, 2012 9:26:41 PM
What is the year, make, and model vehicle you are working on?

Sam Hoover
CSR/Technical
www.superchips.com
ph# 888-227-2447

From:
Sent: Monday, December 03, 2012 12:27 PM
To: Technical Account
Subject: help

i just bought my 3865 flashpaq not that long ago. i installed the updates and its not doing a thing to boost my trucks MPG's nor power. i keep reading on a forum im on how they notice it and its netting them a bit better MPG's. its just not doing a thing. is mine maybe defective?



__________________
2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo



Last edited by 02 Ram; 12-12-2012 at 04:57 PM.
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  #2  
Old 12-13-2012, 02:20 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

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2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo


  #3  
Old 12-13-2012, 02:52 PM
SnoylCC5's Avatar
SnoylCC5 SnoylCC5 is offline
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Join Date: Feb 2012
Location: KY
Age: 23
Posts: 1,387
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Vehicle: 2007 Dodge Ram
Trim Level: SLT
Color: Red
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 3
Rep:139
SnoylCC5 will become famous soon enoughSnoylCC5 will become famous soon enough
Default

sorry to see this man. GLWS!
__________________

Mods: Debadged, plasti-dip all chrome, 2.5" leveling kit, 10000k HID's, Superchips Flashpaq 3865, red interior LED's
Soon to come: 6" suspension lift, 35" or 37" tires, New rims (undecided), 5% tint all around, LED tailgate bar
  #4  
Old 12-13-2012, 02:58 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

thanks!! hate to see it too
__________________
2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo


  #5  
Old 12-14-2012, 01:55 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

bump to the top
__________________
2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo


  #6  
Old 12-17-2012, 12:20 PM
gonefishin776's Avatar
gonefishin776 gonefishin776 is offline
Dodge Ram Forum Member

 
Join Date: Jul 2012
Location: Stafford, Virginia
Age: 25
Posts: 5,911
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Vehicle: 2007 Dodge Ram 1500
Trim Level: SLT
Color: Patriot Blue
Engine: 2003-2008 345ci (5.7L) Hemi V8 345hp 375lb/ft
Rep Power: 8
Rep:1900
gonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant future
Default

did you put this on craigslist too? I bet someone will snag it up off there.
__________________
JVC Arsenal KD, Bilstein 5100 adjustables [maxed], aFe Stage 2 Air Intake, Superchips 3865, Husky Floor Mats, Saddleman Camo Seat Covers, Flowmaster 40 Series Muffler SI/DO, 20 % Tint. 35x12.5x17 Federal Couragia M/T, 17x8.5 VTEC Warlord wheels, -12mm offest.
  #7  
Old 12-17-2012, 01:20 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
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Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

its on CL already, along with a bunch of other stuff that never sells either
__________________
2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo


  #8  
Old 12-17-2012, 01:32 PM
gonefishin776's Avatar
gonefishin776 gonefishin776 is offline
Dodge Ram Forum Member

 
Join Date: Jul 2012
Location: Stafford, Virginia
Age: 25
Posts: 5,911
Gender: Male
Vehicle: 2007 Dodge Ram 1500
Trim Level: SLT
Color: Patriot Blue
Engine: 2003-2008 345ci (5.7L) Hemi V8 345hp 375lb/ft
Rep Power: 8
Rep:1900
gonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant futuregonefishin776 has a brilliant future
Default

Quote:
Originally Posted by 02 Ram View Post
its on CL already, along with a bunch of other stuff that never sells either
really? Dang. I've always had good luck with CL. Sold a phone in less than 45 minutes on there! Whelp. Good luck man. Two months ago I would have snagged this from you! But I bought one. It sucks but you might have to lower price until someone bites.
__________________
JVC Arsenal KD, Bilstein 5100 adjustables [maxed], aFe Stage 2 Air Intake, Superchips 3865, Husky Floor Mats, Saddleman Camo Seat Covers, Flowmaster 40 Series Muffler SI/DO, 20 % Tint. 35x12.5x17 Federal Couragia M/T, 17x8.5 VTEC Warlord wheels, -12mm offest.
  #9  
Old 12-17-2012, 01:35 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

yeah, this state sucks. cant wait to move back home. im not in a rush to lose cash LOL i will see where it goes
__________________
2002 Dodge Ram 4.7L
1992 Dodge Daytona IROC R/T 2.2 Turbo


  #10  
Old 12-19-2012, 01:53 PM
02 Ram 02 Ram is offline
Dodge Ram Forum Senior Member!
 
Join Date: May 2012
Location: Nashville TN, soon back to IL
Age: 32
Posts: 1,019
Gender: Male
Vehicle: 02 Dodge Ram/92 IROC R/T
Trim Level: SLT Quad Cab
Color: Forest Green
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:67
02 Ram will become famous soon enough
Default

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__________________
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1992 Dodge Daytona IROC R/T 2.2 Turbo


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