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  #1  
Old 12-22-2012, 12:34 PM
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Default Another member with wrong order

All,

I have read a few posts about people receiving the wrong parts when ordering from this website. I can tell you that I am more than upset with my order. I was ordering an upper glove box and ordered a tan upper GB. After several emails with the company informing them that I was aware of my color interior and that I still would like to order a TAN upper glove box I received a black upper glove box with a Larame logo. I have left an email with the company I hope that they can settle this issue at no cost to me, as quickly as possible, and with little frustration on my part. I will inform all of the status.
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  #2  
Old 12-28-2012, 07:06 PM
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Your email was replied to. You provided a VIN for your truck yet you are modifying it with parts from another truck, The situation is not as simple as you make it sound. We were only trying to help you get the correct parts the first time.

I will await your reply ,
Benny
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  #3  
Old 12-29-2012, 09:55 AM
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Benny thanks for your quick reply. I left a message with your company yesterday. I know that it is the holidays and assume that you guys are short manned so I will call again on tuesday. I am confident that we can get this handled quickly.

Joe
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  #4  
Old 01-08-2013, 07:52 PM
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So far so good working with Benny and the guys at Mopar Online!
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  #5  
Old 02-04-2013, 09:23 AM
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Quick update, it has been over a month since the return process has started. The parts were out of stock so I am stuck in a holding pattern. I hope I am not deployed when the parts finally get here.
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  #6  
Old 02-05-2013, 07:05 PM
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Default Happy Happy No Joy

What do I see when pull in the driveway from a long day at work!?!? Two boxes of paradise with easily recognizable Mopar logos! As I rush to the front door I am filled with excitement and joy. As I enter the house I am so stoked I am forced to throw down my gym bag, toss my lunch pale towards the kitchen, and proceed to thrash open the new parts. The first box I am able to open yields.... a new upper glove box bin. Wait..wait... is that color correct? Jeez, I am not sure, but whatever its the bin it won't be seen, who cares! Turning my uncertainty and worry down and focusing on the immense amount of joy I once had, I am once again over joyed. Moments later the second box is open and it reviles a brand new upper glove box door. But wait.... there is a problem! Its the complete wrong color!!!!!! NOOOO!!!!!!!!!!!! Looks like I am back at square one.
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  #7  
Old 02-06-2013, 11:31 AM
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Ahhh jeez Joe im not sure what is going on but I want to get this right for you.

What color is your interior combination and what color door are you in need of? If so send me a link like this one from Ebay so I can borrow the VIN http://cgi.ebay.com/ebaymotors/Dodge...t_10924wt_1079


Also can you please describe the colors of both items from the first order compared to the second please

I need to determine if we now have a packaging issue...
-Benny
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  #8  
Old 02-06-2013, 11:48 AM
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Sounds like it's time to start uploading pics....
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  #9  
Old 02-06-2013, 01:26 PM
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Ram tech, Benny,
I will get picture up loaded ASAP. It may e a day or two work schedule is a little hectic this week. Thanks for continuing to work with me with this issue.
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  #10  
Old 02-06-2013, 01:37 PM
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Thank you and im sorry to put your thru this but I would like to get to the bottom of this

-Benny
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