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  #11  
Old 02-07-2013, 11:09 AM
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Benny,
This truck has the same exact color combo's as my 2012 ram.

http://cgi.ebay.com/ebaymotors/2012-...t_22996wt_1167

I will take pictures and upload what i have received.
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  #12  
Old 02-07-2013, 11:12 AM
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Here is another truck with my interior color combo that has the upper glove box door.

http://cgi.ebay.com/ebaymotors/2010-...#ht_8786wt_980
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  #13  
Old 02-07-2013, 11:24 AM
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Wow Mopar, now you want him to help you find the problems in your operations? What does it matter whar color his interior is, send him what he ordered. Do you always question your customers orders?

If you don't give this to him gratis you should be ashamed of yourself.
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  #14  
Old 02-07-2013, 12:34 PM
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Quote:
Originally Posted by JCummings View Post
Here is another truck with my interior color combo that has the upper glove box door.

http://cgi.ebay.com/ebaymotors/2010-...#ht_8786wt_980
Excellent Joe but here is the kicker , Using that VIN to specify the door I come up with part number 1NM00BD3AA . Please confirm this is the part number on the box you received , If so we have a QC packaging issue at the depots

-Benny
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  #15  
Old 02-07-2013, 12:37 PM
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Quote:
Originally Posted by Lowrdr View Post
Wow Mopar, now you want him to help you find the problems in your operations? What does it matter whar color his interior is, send him what he ordered. Do you always question your customers orders?

If you don't give this to him gratis you should be ashamed of yourself.
There is much more to the story here , If it was as simple as giving our customers parts they ordered and walking away we would not be where we are today.

I am here working with our customer to determine the issue and helping to resolve it.

Thank you for your input however

-Benny
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  #16  
Old 02-07-2013, 12:56 PM
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Benny, I have taken pictures of the box labels as well as all markings on the item itself. I hope this helps resolve this issue.









sorry for the upside down photos. I didnt notice I did that until now.
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  #17  
Old 02-07-2013, 12:57 PM
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to explain the pictures better, the middle two are photos of everything labeled on the upper glove box door. the first and last are of the labels on the shipping box.
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  #18  
Old 02-07-2013, 01:07 PM
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Thank you ,

So correct me if I am wrong here, The ebay truck here (same color combo of your truck)
http://cgi.ebay.com/ebaymotors/2010-...#ht_8955wt_980
is more of a tan color where as the part you received is more grey? Its hard to tell from the pic but the colors look close to me

-Benny
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  #19  
Old 02-07-2013, 01:23 PM
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PUT A HOLD ON EVERYTHING! I was reading a post in the knowledge base forum about a guy that was having the same issue as me. he informed me that under different lights these colors look COMPLETELY different. So I take the part into the garage to take a picture of the difference (which is noticeable) and decide that maybe I should do this is day light. This is where my apology begins... sorry Benny. this is the correct color! I really wish i could have had you over my shoulder so that I could show you how different these two parts look with and without direct sunlight. either way, I have the correct parts and this second shipment confusion was all my fault.
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  #20  
Old 02-07-2013, 01:51 PM
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Joe thats good news to hear and please dont apologize, This whole thing has my head spinning as there are still strange catalog codes I am still trying to decipher for future inquiries.

If you need anything else you know where to find me

-Benny
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