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  #1  
Old 02-04-2013, 06:14 PM
RamHawk RamHawk is offline
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Default Ordering anew Ram question

Hello Z members,


About two weeks ago I ordered a new 2013 Laramie Longhorn 8-speed from the same dealer I purchased my 2009 Ram. During the process the Dealer Connect site was not showing any pricing, and they said it was being updated. We still placed the order but I never got any pricing. Ive asked the dealer to send me the details three times and sent an email for a reminder. Still nothing.


My question to the forum is this normal, because I never ordered before, always brought off the lot. Seems to make me frustrated by the lack of response, or am I too impatient? Should I move to another dealer even though the order is in, but I didnt sign anything?
Any advice would be appreciated.


Cheers,
RamHawk
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  #2  
Old 02-04-2013, 06:23 PM
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smokey988 smokey988 is offline
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Pricing was not available when I ordered my Laramie on 1/25 although we had discussed the total price before entering the order via dealer connect.

At the time I ordered I put a deposit down and knew the walk out the door price even though a per item price was not available on dealer connect at the time.

I do not expect to see a printout with all the prices until the vehicle arrive even though both the dealer and I know the MSRP and Wholesale prices on both the base vehicle and options.

Did you and your dealer come to terms on pricing and did you leave a deposit?
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Old 02-04-2013, 06:25 PM
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Bottom line, you can negotiate a price whether you buy that truck or not. If they don't accept your offer, well, that's life. On the other hand, if that's your dream truck, perhaps that is worth more money to you.
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Old 02-04-2013, 06:31 PM
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Doesn't sound normal at all. I have ordered several vehicles over the years and never had that happen. That said, I suppose it was possible that the website was being updated that day but not for 2 weeks. I'd go in and politely talk to the order guy (not the salesman) and tell him you want a printout for your truck. Should be an order number and status on the sheet as well as the pricing. There was a delay with the 8 spd pricing but that was a few weeks ago.

Good luck with your new truck order! It will be worth the wait!
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Old 02-04-2013, 06:47 PM
RamHawk RamHawk is offline
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Default Updated

Thanks guys and yes I left a $50 deposit more so the hold the current rebate.


Now youre not going to believe this, but 5 minutes after posting the dealer called and sent an e-mail too. They must be reading this forum too. I guess I was a bit impatient after all; they are a good dealership, and a very good sales team.


Thanks,
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Old 02-04-2013, 06:56 PM
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I think we all get impatient waiting and the dealers deal with it every day so they tend to forget to keep us informed.
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Old 02-04-2013, 07:05 PM
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I ordered a Longhorn on the 22nd or 23rd. All pricing was available then and we agreed on a price plus whatever incentives were available at the time of delivery. They printed up an order sheet and a sales sheet, I signed them both and put up $500. The only thing we have left to haggle over is trade-in and the deal isn't hinging on whether I trade in my truck to them or not.

It sounds like you have no money or paperwork into it so I would just tell them that if you don't get a confirmation order sheet from them, you're going to be putting the order in with another dealer. The last thing you want to do is wait for 2 months and then have him call you up one day and say that there was a problem with your order but he has another one a lot like it that you'll really like...
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Old 02-04-2013, 07:09 PM
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I didn't see your last reply before I posted that. Did he get your pricing questions answered?
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Old 02-04-2013, 07:09 PM
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Ramhawk, i hope you ordered the RA4 radio with High Definition

It is the Premium system
The radios are now about 50% entertainment & 50% computer that control the things like climate controls, just about the whole instrument panel, etc.
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Old 02-04-2013, 07:14 PM
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Good to hear! What color did you order?
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