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  #21  
Old 05-06-2013, 11:13 AM
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gcscott gcscott is offline
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Just take it to a different dealer. All dealers have to honor the warranty not just the one you purchased from.


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  #22  
Old 05-07-2013, 09:25 PM
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I sent email to Ram customer service last Friday. They requested more information and I gave them the whole story. I received a call today from Uconnect requesting more information. He advised me that there was a problem with their download and I needed a new radio. He would contact my dealer and advise them of such. I received a call back from Uconnect and he said he is waiting on a return call from the service manager because the service manager still thinks it was downloaded from the forum and Uconnnect told him it wasn't.
I asked him if I was going to get a new radio. He said I am supposed to but the dealer doesn't think it should be warranty but was doing some checking and was suppose to call him back. He hadn't called back by the time the dealership closed. How can a dealer refuse to warranty something Uconnect says is warranty?
I advised Uconnect I want to take it to a different dealer and he said that was fine but it is protocol that they have to diagnose it first but he would make the arrangements for me. Doesn't make sense they have to diagnose it first but maybe I'm closer to a new radio and won't have to disconnect the battery every time I park the truck.
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  #23  
Old 05-07-2013, 09:30 PM
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Call Dodge (Ram) and place a complaint against the first dealer after this is solved would be my opinion.
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  #24  
Old 05-22-2013, 07:11 AM
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After a week and 3 days the other dealer says it is the radio and have ordered one. I asked him if it was warranty and he said as far as he was concerned it was since it was a uconnect site I downloaded from and Chrysler is the one that set up the appointment. I told him I just wanted to make sure since the other dealer said it wasn't warranty. He said he didn't understand why. The dealership Marmie Motors of Great Bend KS is who is fixing it under warranty. Marshall Motors of Salina KS is the dealership I have purchased 3 Rams and 1 used Ford said it wasn't warranty. I will never set foot in that place again, to purchase or have service work done and I'm not done with them yet.
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  #25  
Old 05-22-2013, 08:16 AM
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Quote:
Originally Posted by kll View Post
After a week and 3 days the other dealer says it is the radio and have ordered one. I asked him if it was warranty and he said as far as he was concerned it was since it was a uconnect site I downloaded from and Chrysler is the one that set up the appointment. I told him I just wanted to make sure since the other dealer said it wasn't warranty. He said he didn't understand why. The dealership Marmie Motors of Great Bend KS is who is fixing it under warranty. Marshall Motors of Salina KS is the dealership I have purchased 3 Rams and 1 used Ford said it wasn't warranty. I will never set foot in that place again, to purchase or have service work done and I'm not done with them yet.
Good to hear it's finally being resolved in your favour. That's brutal of that dealership to refuse to honour the warranty, especially since you've bought so many vehicles from them.

This is what I would do if I were you (and this is what I have done in the past, with great success).

Write a letter (not an e-mail) briefly detailing what happened and how you were refused service at that dealership. Explain how many vehicles you've bought from them and that you've recommended them many times over the years. Explain how you will never again step foot in that dealership, you will tell others to avoid the dealership and you will also use social media to get your message out. Then mail the letter to the dealership addressed to either the manager or your specific salesman. I personally find it better to mail it to a salesman, as those are the guys who stand to lose the most, so they will make sure to take the letter up with their boss so it doesn't happen again.

I had to do this when I bought my Ford Mustang and the dealership was doing backflips trying to get me to come back in. They offered me everything they could think of and couldn't apologize enough. It's amazing how much power a salesman has when he realizes he's going to lose money. The salesman aren't powerless, they can make a difference.

It won't help in your case, but maybe it will help the next Ram owner that runs into this problem.
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  #26  
Old 06-02-2013, 09:26 AM
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They put the new radio in May 24th and started blowing fuses. Dealer said they would order another part that might be faulty and the part is back ordered.
On the 25th I mailed a three page letter to my original dealer explaining how they lost my business and such and how well this new dealer is treating me.
I get a phone call on may 30th from a Chrysler rep. He said my original dealer is very upset about losing me as a customer and wanted me to know it was not the dealer that refused to put in a radio under warranty it was Chrysler. He said Chrysler dropped the ball.
He said Chrysler never intended to have Uconnect offer any upgrades on the radios from the website and that the problem is not the radio. He told me what the part was and it is what the dealer is waiting on.
He said my new dealer should have never put a radio in as that has not been what the problem is.
When my first dealer contacted them they were unaware of the download being available on the website and I didn't have authorization to download it. They then found out about it and they were working with engineers on how to fix the problem.
I don't know how it isn't a radio problem when several members on here have had replacements.
I was caught in the middle.
Sounds to me like Chrysler and Uconnect have a communication problem in their radio systems and in their business.
When I sent the email to Chrysler customer service it was Chrysler Uconnect that called me and said it was the radio.
So I still don't have my truck. I've had to deal with this since April 15th.
I would love to have my truck back, but I want everything to work correctly and not worry about it breaking down. I have a loaner truck to drive so I'm not without a vehicle, just not mine.
After I got off the phone and thought about it I was wondering why would they worry about a dealer losing one customer. Wouldn't it be better for a dealer to lose a customer than for Chrysler? I found another dealer who I have dealt with before, who is bending over backwards to get my truck done right and Chrysler is worried about a dealer losing a customer when Chrysler screwed up and haven't offered me anything for the problems I have had.
I still love my truck.
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  #27  
Old 06-02-2013, 12:00 PM
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Quote:
Originally Posted by kll View Post
Chrysler screwed up and haven't offered me anything for the problems I have had. I still love my truck.
I feel for you man. I went through the exact same thing:

http://www.ramforumz.com/showthread.php?t=141743

Here is what little advice I can give. First, contact RAM.

Here is there contact info: http://www.ramtrucks.com/webselfserv...ucks/index.jsp

Either call them or email them. In the form it will ask for VIN etc. I contacted them through email. They will then (Hopefully) assign you a specialist who will call you. His/her whole job is to get that part for you. It is someone who can answer questions etc. Once you have someone at the national level they can then get the part quicker, in theory.

As for compensation, none of these people are able tell you what you can get short of free oil changes or minimal stuff like that. The dealer itself may throw something in but that is up to them. RAM will not discuss compensation until the repair is done to YOUR satisfaction. Once that is done the specialist will "close" your complaint which will send your case to a case manager. THEY will contact you with compensation, in my case they made a truck payment for me (Plus oil changes).

As a worst case scenario, look up your state's Lemon Law. Mine was after 30 business days of the truck being undriveable it is considered a Lemon. Then they, by law, need to buy your truck back.

Good luck. Keep us posted.
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