Originally Posted by paulswagelock
why is the dealer replacing your truck? Have they told you what they thought the problem was? My dealer did not change the hoses as planned. Chrysler told them not to, but to take a coolant sample and send it in. My service guy feels this is related to the new OAT coolant for 2013. Anyhow, just curious as to why/how you got a new truck versus being stuck in the "let's find the problem" loop.
Changing all the hoses did not fix the problem so after a couple of weeks with no improvement (one night I closed the garage up on the truck when hot and by morning the entire garage and truck were completely polluted), I returned to the service manager and told him that a new truck that smelled this bad was unacceptable.
He spoke to the sales manager and they agreed with me. I was told that they, the dealership owner, and other managers had a meeting about it and would contact Chrysler.
I was informed that a Chrysler buyback was a long slow process if Chrysler would even do it, but when the managers called someone at Chrysler the buyback approval was given the same day.
I don't know if the approval was given because I have a great dealership, have been a long time service customer for both of my Chrysler vehicles, or that this is my fifth Ram pickup, four of them bought new, three of them special orders. Perhaps all of these weighed in my favor.
My new truck is at the dealer now awaiting the final paperwork to be completed. I should be able to pick it up next week. While driving a horribly stinky truck for months was a huge PITA (constantly playing with the HVAC), I am thrilled that my dealer and Chrysler stood behind their product and I will continue to be a loyal Ram and Fury Motors customer.