Originally Posted by philber
Got confirmation from dealer with a Star Case. New to Chrysler so not 100% sure what Star Cases are exactly. Assuming it is internal dealer technical assistance.
Case #: 1307000003
Release Date: 10/24/2013
Talks about the foul smell and that it is a reaction between OAT coolant and the sulfur cured hoses. They are not recommending repairs at this time and that engineering is working in a solution. Direct from Chrysler: "although the issue is bothersome it has no effect on the durability or longevity of the cooling system components"
Tough introduction to my first Chrysler vehicle.
Ya I hear ya....I went through similar with Chrysler Canada...them don't seem to be willing to bend over to help you...actually with my issues that I had I got the distinct feeling of being bent over myself....lol
Keep pushing the issue and they'll give you one free oil change due to your "bad experience" (though they won't say it's because they messed up)...and I know that the oil change isn't going to fix the current problem and is almost an insult...but thought I'd let you know...