DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum

Go Back   DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum > Dodge Ram Forum - Help Zone - Dodge Ram Problems, Complaints, & Solutions - Maintenance & Re > 4TH Generation Dodge Ram 2009+ Dodge Ram Trucks > Heating & Cooling


Notices

Heating & Cooling 4th Gen Dodge Ram Heating & Cooling Problems and Questions.


Latest Vendor News
AutoAnything
Addictive Desert Designs!
United Radio
Bayou Goat Mounts

Reply
 
Thread Tools
  #341  
Old 01-11-2014, 10:28 AM
2014Ram1500stinks 2014Ram1500stinks is offline
Dodge Ram Forum Newcomer
 
Join Date: Dec 2013
Location: Ontario Canada
Age: 40
Posts: 9
Gender: Male
Vehicle: 2014 ram
Trim Level: Big Horn
Color: Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
2014Ram1500stinks is on a distinguished road
Default

My 2014 Ram has now been sitting at the dealership for 4 weeks. I am told 3 of the 5 required hoses have arrived and that the 4th hose will be the end of Jan or mid Feb. I am also told that the 5th hose is not even being manufactured yet with no ETA. Then I am told that Ram has no approved fix even if all 5 hoses were on site.

I have asked for a documented description of the problem and a documented Ram approved fix for the problem, I have been given nothing.

In light of the above I asked for my money back as my truck has been at the dealership for longer than I have had it. That was denied by Chrysler and the dealership. I asked for a replacement truck and was denied again.

I asked why other people claim they have had their trucks fixed ????? No answer was provided by Chrysler. For those of you who think your problem has been fixed I would be very concerned. I would also be demanding documentation from Chrysler which explains the problem and the approved repair. I would also demand a detailed description of the repair that was done at your dealership.

This is all very unfortunate for Chrysler and the dealerships that represent their product. A little customer service from Chrysler would go a long way. I have tried several times to get information from Chrysler Customer Care with no results. They are not able to give me ANY information.

This will be the last Chrysler product I ever purchase, mostly due to very poor customer service.
Reply With Quote
Sponsored links
  #342  
Old 01-11-2014, 11:45 AM
gofish101's Avatar
gofish101 gofish101 is offline
Dodge Ram Forum Senior Member!
 
Join Date: Nov 2012
Location: BC
Posts: 259
Gender: Male
Vehicle: 2014 1500 Quad Cab 8sp
Trim Level: SLT
Color: Black
Rep Power: 0
Rep:46
gofish101 is on a distinguished road
Default

I would start making calls to BBB, Marketplace, Fifth Estate any local TV station watchdog there is also the internet like yelp, google reviews. It sounds to me like you are being bullied by the dealer and if they can get away with it they will. I have seen time and again when companies start this type of crap and when they get bad press that may or does affect the bottom line they change their tone. I have read lots of threads of Ram owners not being happy with their dealers and thought, that we could mass email some of these dealers to change. It just seems once we pay we have no rights.

Good luck
Reply With Quote
  #343  
Old 01-11-2014, 01:08 PM
mygt8a4re's Avatar
mygt8a4re mygt8a4re is offline
Dodge Ram Forum Senior Member!
 
Join Date: Dec 2013
Location: Bradenton, Fl.
Age: 41
Posts: 143
Gender: Male
Vehicle: 2013 Ram 1500
Trim Level: Sport
Color: white
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
mygt8a4re is on a distinguished road
Default

Thank you, I stand corrected, I did have it reversed. I still believe they could have been mixed at the factory, just the opposite of what i stated previously. Do you think this could be the culprit?
__________________
MYGT8A4RE = My GT Ate A Ferrari, been using that screen name for years....
Reply With Quote
  #344  
Old 01-11-2014, 06:47 PM
Archie05764 Archie05764 is offline
Dodge Ram Forum Newcomer
 
Join Date: Jan 2014
Location: Ct
Posts: 10
Gender: Male
Vehicle: 3013 ram laramie hemi
Trim Level: Laramie
Color: Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
Archie05764 is on a distinguished road
Default

Does anyone have the Ram part number for the correct antifreeze/coolant for 2013 ram hemi laramie. Thanks. Jr
Reply With Quote
  #345  
Old 01-11-2014, 08:32 PM
Archie05764 Archie05764 is offline
Dodge Ram Forum Newcomer
 
Join Date: Jan 2014
Location: Ct
Posts: 10
Gender: Male
Vehicle: 3013 ram laramie hemi
Trim Level: Laramie
Color: Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
Archie05764 is on a distinguished road
Default

Ram Stink My ram 2013, 3445 miles, was flushed several times and new coolant installed in one day. And under warranty good luck
Reply With Quote
  #346  
Old 01-11-2014, 10:33 PM
SteelTownStang's Avatar
SteelTownStang SteelTownStang is offline
Dodge Ram Forum Senior Member!
 
Join Date: Oct 2011
Location: Pittsburgh
Posts: 790
Gender: Male
Vehicle: 2014 Ram 1500 Crew Cab 4x4
Trim Level: Sport
Color: Black
Rep Power: 4
Rep:262
SteelTownStang is a jewel in the roughSteelTownStang is a jewel in the roughSteelTownStang is a jewel in the rough
Default

Quote:
Originally Posted by Archie05764 View Post
Ram Stink My ram 2013, 3445 miles, was flushed several times and new coolant installed in one day. And under warranty good luck
What........?!?!?
__________________
MODS: Magnaflow Cat-Back Exhaust, aFe Stage II CAI, Extang Solid-Fold Tonneau, Mopar Side Steps, Mopar Mats & Bedliner, AMP Bed XTender, Daystar 2.5 Leveling Kit, Fuel Pump Black Wheels (20x9/+1 Offset), Toyo Open Country Extreme A/T Tires (35/12.50/20), Aries Stealth Bull Bar, & KC SlimLites.
Reply With Quote
  #347  
Old 01-11-2014, 11:48 PM
lowfast lowfast is offline
Dodge Ram Forum Senior Member!
 
Join Date: Feb 2013
Location: Grapevine Texas
Posts: 550
Gender: Male
Vehicle: 2014 Ram 1500 CC 4x4
Trim Level: 1500 Longhorn 4x4
Color: Western Brown Monotone
Rep Power: 2
Rep:92
lowfast will become famous soon enough
Default

Quote:
Originally Posted by SteelTownStang View Post
What........?!?!?
Either posted from a phone or ESL.
__________________
2014 Ram Longhorn CC 4x4 - Born 01/10/14, Western Brown, HEMI, 3.92, LS, AMP PowerSteps, Rancho RS9000 QuickLift and 275/65-20 DynaPro ATMs
2010 Lexus IS-F - Joe-Z Intake
1965 Ford Falcon Hardtop - ProTouring Monster in Progress, 4.6 V8, TCI Suspension, 18x8 & 18x11 Team III Wheels
Reply With Quote
  #348  
Old 01-12-2014, 12:31 AM
KJ48 KJ48 is offline
Dodge Ram Forum Senior Member!
 
Join Date: Mar 2012
Location: East TN
Posts: 496
Gender: Male
Vehicle: 2013 1500 Ram CC
Trim Level: Laramie
Color: Mineral Gray
Rep Power: 3
Rep:117
KJ48 will become famous soon enoughKJ48 will become famous soon enough
Default

Quote:
Originally Posted by Archie05764 View Post
Does anyone have the Ram part number for the correct antifreeze/coolant for 2013 ram hemi laramie. Thanks. Jr
OAT part number is 68163849AA (50/50 concentrate, 68163848AA full strength), thats for 13+ Chryslers. It says 10 year, 150,000 on the bottle and is purple. Anything else and you are taking a chance, no matter what a dealer tells you.

FWIW this is right out of a Chrysler TSB:

TSB - 07-004-12 REV. A
SUBJECT:
Attention! Release Of New Engine Coolant Organic Additive Technology (OAT)

GROUP:
Cooling

DATE:
November 03, 2012

DISCUSSION:
Chrysler Corporation LLC. has released a new engine coolant for the 2013 model year vehicles and beyond, for all engine applications except the ones listed in the note above.

This new coolant is an Organic Additive Technology (OAT) (Fig. 1). OAT coolants have a service interval of 10 years or 150,000 miles. For heavy duty truck and extreme duty cycle applications refer to the Service Information or Owner's Manual for proper maintenance schedules.

CAUTION: Vehicle Damage may occur if dissimilar coolants are mixed!
Coolants of different technologies are not compatible nor interchangeable (OAT, HOAT or
IAT).
Mixing these coolants could result in:
• accelerated corrosion within the engine and cooling systems.
• the coolant having an ammonia smell.
• debris (particles) floating in the coolant.
Further inspection by the technician may find corrosion in the system. This could show up as aluminum pipes turning black in the coolant system, engine overheat, or leaks in the coolant system.

NOTE: If OAT (MOPAR P/N 68163848AA Purple) has been Mixed with HOAT (MOPAR P/N 68048953AB Pink Or Factory Fill HOAT Orange (Fig. 2) or (Fig. 3)) or any other coolants have been mixed, it will be necessary to flush the cooling system.

Last edited by KJ48; 01-12-2014 at 12:44 AM.
Reply With Quote
  #349  
Old 01-12-2014, 09:52 AM
lowfast lowfast is offline
Dodge Ram Forum Senior Member!
 
Join Date: Feb 2013
Location: Grapevine Texas
Posts: 550
Gender: Male
Vehicle: 2014 Ram 1500 CC 4x4
Trim Level: 1500 Longhorn 4x4
Color: Western Brown Monotone
Rep Power: 2
Rep:92
lowfast will become famous soon enough
Wink

Quote:
Originally Posted by KJ48 View Post
OAT part number is 68163849AA (50/50 concentrate, 68163848AA full strength), thats for 13+ Chryslers. It says 10 year, 150,000 on the bottle and is purple. Anything else and you are taking a chance, no matter what a dealer tells you.

FWIW this is right out of a Chrysler TSB:

TSB - 07-004-12 REV. A
SUBJECT:
Attention! Release Of New Engine Coolant Organic Additive Technology (OAT)

GROUP:
Cooling

DATE:
November 03, 2012

DISCUSSION:
Chrysler Corporation LLC. has released a new engine coolant for the 2013 model year vehicles and beyond, for all engine applications except the ones listed in the note above.

This new coolant is an Organic Additive Technology (OAT) (Fig. 1). OAT coolants have a service interval of 10 years or 150,000 miles. For heavy duty truck and extreme duty cycle applications refer to the Service Information or Owner's Manual for proper maintenance schedules.

CAUTION: Vehicle Damage may occur if dissimilar coolants are mixed!
Coolants of different technologies are not compatible nor interchangeable (OAT, HOAT or
IAT).
Mixing these coolants could result in:
• accelerated corrosion within the engine and cooling systems.
• the coolant having an ammonia smell.
• debris (particles) floating in the coolant.
Further inspection by the technician may find corrosion in the system. This could show up as aluminum pipes turning black in the coolant system, engine overheat, or leaks in the coolant system.

NOTE: If OAT (MOPAR P/N 68163848AA Purple) has been Mixed with HOAT (MOPAR P/N 68048953AB Pink Or Factory Fill HOAT Orange (Fig. 2) or (Fig. 3)) or any other coolants have been mixed, it will be necessary to flush the cooling system.
Interesting they specifically mention the smell. "Ammonia" can also smell like propane or the "dead animal" listed by those having the issue. Looks like Chrysler is well aware of this problem and its cause. Is there a place the consumer could download and print the official TSB. This might help those with the problem get it thru their dealers heads that one, it does exist, and two the potential solutions to the issue. And from the date of the TSB this is a known potential issue for over a year.
__________________
2014 Ram Longhorn CC 4x4 - Born 01/10/14, Western Brown, HEMI, 3.92, LS, AMP PowerSteps, Rancho RS9000 QuickLift and 275/65-20 DynaPro ATMs
2010 Lexus IS-F - Joe-Z Intake
1965 Ford Falcon Hardtop - ProTouring Monster in Progress, 4.6 V8, TCI Suspension, 18x8 & 18x11 Team III Wheels
Reply With Quote
  #350  
Old 01-12-2014, 01:51 PM
floyd2's Avatar
floyd2 floyd2 is offline
Dodge Ram Forum Junior Member
 
Join Date: Oct 2012
Location: Ottawa, ON
Posts: 46
Gender: Male
Vehicle: 2013 Dodge Ram
Trim Level: Laramie
Color: Maximum Steel
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:32
floyd2 is on a distinguished road
Default

Quote:
Originally Posted by lowfast View Post
Interesting they specifically mention the smell. "Ammonia" can also smell like propane or the "dead animal" listed by those having the issue. Looks like Chrysler is well aware of this problem and its cause. Is there a place the consumer could download and print the official TSB. This might help those with the problem get it thru their dealers heads that one, it does exist, and two the potential solutions to the issue. And from the date of the TSB this is a known potential issue for over a year.
There is a PDF with it here
http://ramforumz.com/showthread.php?...92#post1118592
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Advertisement






All times are GMT -4. The time now is 09:58 AM.


= Copyright RamForumZ.com a Gigathreads.com Network Site =Ad Management by RedTyger
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vB.Sponsors


=Gigathreads Network=
CLUBS MOPAR NATION DSM GPMM MAMM JAM
DIESEL Diesel Forum      
CHEVY Chevy Camaro Forum Chevy Volt Forum    
CHRYSLER Chrysler 300C Forum      
DODGE Dodge Avenger Forum Dodge Caliber Forum Dodge Challenger Forum Dodge Charger Forum
  Dodge Circuit Forum Dodge Hornet Forum Dodge Magnum Forum Dodge Nitro Forum
  Dodge Ram Forum Dodge Dakota Forum Dodge Durango Forum Dodge Dart Forum
FORD Ford Raptor Forum Ford F150 Forum Ford F100 Forum  
JEEP Jeep Forum      
PONTIAC Pontiac G8 Forum      
SRT SRT Viper Forum SRT Cuda Forum