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  #1  
Old 06-06-2013, 06:17 PM
GrayhemiST GrayhemiST is offline
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Default Props to Lund Industries

Hi everyone,

Just want to give props to the Lund company for their help and prompt service. I have a Seal n Peel Tonneau Cover, and the support bow tips, which are plastic, disintegrated over the past year, leaving them loose under the cover. I called them on Monday, and they came in the mail today....at no charge, no questions asked. If anyone else has the same problem, just call the 800 number on the back of the instruction book. The customer service reps are very nice. Just give them the part #. Its nice when things are that easy.


Scott
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Old 06-07-2013, 02:28 AM
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RedSmart RedSmart is offline
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I don't care who it is, and for what product that I have, but I love great customer service.

I find too often it should be called customer dis-service, and am always left gobsmacked when I get someone who actually cares.
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  #3  
Old 06-07-2013, 11:10 AM
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Hermes1 Hermes1 is offline
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Always good to hear about good to excellent customer service.
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  #4  
Old 06-07-2013, 02:10 PM
whiteknight312 whiteknight312 is offline
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Default

Quote:
Originally Posted by GrayhemiST View Post
Hi everyone,

Just want to give props to the Lund company for their help and prompt service. I have a Seal n Peel Tonneau Cover, and the support bow tips, which are plastic, disintegrated over the past year, leaving them loose under the cover. I called them on Monday, and they came in the mail today....at no charge, no questions asked. If anyone else has the same problem, just call the 800 number on the back of the instruction book. The customer service reps are very nice. Just give them the part #. Its nice when things are that easy.


Scott
hey did they give you metal ones this time? I cans see more calls in the future!
Chris
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  #5  
Old 06-07-2013, 06:14 PM
GrayhemiST GrayhemiST is offline
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Quote:
Originally Posted by whiteknight312 View Post
hey did they give you metal ones this time? I cans see more calls in the future!
Chris
No, just the plastic ones. Didnt know metal one were available.....I'll ask next time, or just get a trifold type if it happens again....probably the latter.
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  #6  
Old 06-08-2013, 10:46 AM
huntergreen huntergreen is offline
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very nice to hear!
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