Originally Posted by Darwin00537
Ok so as i understand your experience based on how you described it, it sounds like they went out of their way to find a truck you'd be happy with and kept the place open after hours so you could have immediate gratification. That sounds pretty smooth to me.
Yes, that part seemed okay but I would have rather picked it up the next day instead of wasting another 2 hours there. From what they told me, it would have been there by the time we finished doing paperwork an hour earlier.
(not to hijack the thread but since you seem insistent on convincing me of how smooth the process went...here's the process from my point of view till now)
From the beginning: When I got to the dealers, one salesman from the SWARM walks up to car before me and my wife even get out. Then they (at multiple locations) paraded us around many different trucks in 100 degree weather. What's the point of this? I can see the outside of them online in nice cool a/c. This was a waste of time at each dealer until they FINALLY decided to go get some dang keys. Each one averaged out to about 30 minutes doing this for no apparent reason. I would have just walked away if I hadn't needed another vehicle that same week.
I initially told them what monthly payment I wanted, they jacked up the price until I finally agreed to one (which was higher than what I wanted) then they send me to finance who tries to upsell me something, which didn't matter at that point because I couldn't afford anything else to begin with before I stepped into that room. What happened to common sense in this country? After I explained that fact to them before I sign the last of the papers, then they miraculously reduced the price somewhere to where the 'upsell' stuff still fits within the overage it was to when I walked in the room.
Chrysler called me for a followup satisfaction survey a few days ago and since my truck wasn't all fixed up yet (they agreed to switch the chrome for black) said they would call back in another 10 days. This past Saturday they got the chrome issue fixed but they didn't touch the key off issue at all.
So now, the sales guy I've been working with tells me to bring truck in today to look at the (*online documented by others*) problem of radio and dash key off delay time not saving and not turning off when the key is off and doors are opened. I woke up an hour early to get to the service department first thing (with enough time for them to tote me to work). Service guy says he has "never heard of this problem", I have a 2013 folks, there are others out there from almost the past year. Sales guy standing there next to me, and the service manager says he can't get to my truck till wed (today is Monday).
I look at the sales guy who says nothing. I understand it may not be his fault but he should be in a better position for leverage more than the customers are. I set an appointment for Saturday since I am not going to get up an hour early again for this crap nor am I going to leave my truck there for 3 days and have nothing else to drive to work. Note that I was not offered another vehicle at this time like I was between the time I signed the sales paperwork and received my new truck (2 days). I take my keys and leave, getting to work an HOUR EARLY where I get to sit in my truck because the building isn't open for another hour all the while knowing that my brand new truck is not currently being fixed for another week. I am now getting the feeling that Dodge dealerships are just like other manufacturer dealerships out there. I didn't have such conflict issues with the Saturn dealership when I visited them, they did customer service well for every part of the process.
So back on topic.... I coulda sworn the number the Chrysler survey lady called me from was a number that could have been at the local dealership. Maybe each dealer is required to do this or each dealer has their own quality control department/person? I'll try to remember to double check caller id when she calls me again.