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  #1  
Old 08-06-2013, 12:19 PM
Hemi Joe Hemi Joe is offline
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Default Could you look into this for me?

order # 17356112

I'm no longer a Ram owner, but I used your site to order an Access Vanish for my new 2014 Silverado. The cover had a small hole in it, the way it was boxed from the manufacturer allowed the metal rails to rest against the vinyl.

I've been inquiring on how to get this resolved since July 27th and I still don't have an answer or any instructions on what to do. I just want a replacement and instructions on how to send this one back.

Any help would be appreciated,

Joe
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Old 08-07-2013, 06:53 AM
Hemi Joe Hemi Joe is offline
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Old 08-12-2013, 07:29 PM
Simple guy Simple guy is offline
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Geeze, that long I would have lost my cool with that much money involved. I would have contacted my bank and had what's called a charge back done on my card. There's consumer laws that protect us in the US. They have to refund or replace the item. The item does not/cannot perform the functions in which it was originally intended.
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Old 08-13-2013, 05:11 AM
Hemi Joe Hemi Joe is offline
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Well, nevermind. A new cover minus the hardware just showed up at my doorstep. So, I changed out the cover and installed it. Funny thing is, no email, and when I called them the only answer they gave was they reached out to the manufacturer on how to solve the problem. I assume the manufacturer just decided to ship me a replacement cover.

On another note, I received a product review email from AA before I received the replacement cover. Kinda funny, my review wasn't very good. This why I buy everything from Amazon these days, their return and replacement policy is blazing fast with plenty of email updates.
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Old 08-13-2013, 01:00 PM
AJ@AutoAnything.com AJ@AutoAnything.com is offline
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Joe,
Glad you got that replacement, was working on it from the back end with an email to the manufacture. I was out of town last week starting Thursday so couldn't follow up until now. Let me know if you need anything else.
AJ
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Old 08-15-2013, 08:40 AM
jdiddy83 jdiddy83 is offline
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Sounds like everything worked out.
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