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  #11  
Old 08-08-2013, 08:57 PM
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Yeah without a doubt. He has every reason to be furious as I too would be smoking from the ears under similar conditions.

You know, the funny thing is I read on these boards many similar threads of this thread's nature, and I must say I've never experienced remotely anything like these types of issue with any dealership I've associated with over the years.

These types of threads make me thank God.
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  #12  
Old 08-08-2013, 09:05 PM
antwan181 antwan181 is offline
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Originally Posted by Chunkem View Post
I would definitely contact Chrysler if you havent already done so.....
I did contact chrysler aprox. 6-8 times and they do nothing for me but tell me "the dealership is their eyes and ears". Literally everything in my power I feel has been done. I just contacted the BBB and they're supposed to get back to me. and I just called a lawyer and I have an appointment with him next week. I've had Fords all my life and given they had their problems too. But, they always took care of me and did everything right the first time. Chrysler just doesn't comply with you at all.

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But you must feel partially responsible too. There's no reason why the tailgate would be dropped for a purchase final walk around.... that's a red-flag right there that they were masking something.
Well to be honest, do you think there would be bad scratches on a brand new truck? I NEVER had that happen to me and from that, I learned my lesson. Just thinking about this truck gives me one big headache. And not to mention, when you have so many complications, you loose the love for the truck :/
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Old 08-08-2013, 09:33 PM
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I have a driveway full of Dodge products due to the lack of customer service when I was purchasing mostly fords. My local dodge dealer bends over backwards to keep me happy. I feel bad for you I have had a couple vehicles in my live that I really loved but ended up being a total piece of crap. Maybe when they see you are taking action they might take you serious and fix it right. I am also going to follow this thread I have been in your shoes and know how frustrating it can be.
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  #14  
Old 08-08-2013, 09:41 PM
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Originally Posted by antwan181 View Post
Well to be honest, do you think there would be bad scratches on a brand new truck? I NEVER had that happen to me and from that, I learned my lesson.
To some degree, no. You have absolutely every right to expect a new vehicle to be blemish free from the naked eye.

However, what happens to that vehicle after it leaves the production plant until the time you pick it up after purchasing from the dealership - which could be many months - well, it's a novel in itself.

For that very reason in and around itself, an ABSOLUTE thorough inspection by YOU is warranted at vehicle pick-up.

Live and learn, indeed.

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Just thinking about this truck gives me one big headache. And not to mention, when you have so many complications, you loose the love for the truck :/
Oh, I most certainly understand. I've only felt that way about one vehicle I've owned over the years and it's a gut-wrenching feeling.
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Truck was sold today [5/19]. I got an offer I couldn't turn down. I had no more need for a pickup so I cut it loose. About to purchase a '14 Jeep SRT8 this week.

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  #15  
Old 08-08-2013, 10:06 PM
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antwan181 sorry to hear your problems. I have a 2011 purchased new in april (33,000 miles) and havent had any issues at all, knock on wood!!! If you can do me a favor and list the dealerships you have gone to so I can avoid them.
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Old 08-08-2013, 10:12 PM
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Quote:
Originally Posted by Alberto22 View Post
antwan181 sorry to hear your problems. I have a 2011 purchased new in april (33,000 miles) and havent had any issues at all, knock on wood!!! If you can do me a favor and list the dealerships you have gone to so I can avoid them.
Yeah, really! Alberto, are you anywhere near Oceanside? If so, you need this info!
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Old 08-08-2013, 10:33 PM
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Quote:
Originally Posted by Alberto22 View Post
antwan181 sorry to hear your problems. I have a 2011 purchased new in april (33,000 miles) and havent had any issues at all, knock on wood!!! If you can do me a favor and list the dealerships you have gone to so I can avoid them.
surely lol... east hills, garden city, and westbury.... But, out of those 3, garden city has helped a little better then the other two.... But regardless, the truck should not have these many issues at only 35,300 miles. I tell corporate all the time, "I feel like im driving a 1990 corolla, you never know when its gonna brake down"... a friend of mine had the same starting issues with his 2012 but his was a starter and it was case closed... My truck has a rap sheet a mile long containing aprox 67 days in the shop in the last 23 months
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  #18  
Old 08-08-2013, 10:34 PM
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Which one of those was the purchasing dealership?

They're the ass clowns!
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Truck was sold today [5/19]. I got an offer I couldn't turn down. I had no more need for a pickup so I cut it loose. About to purchase a '14 Jeep SRT8 this week.

Grub out!
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  #19  
Old 08-08-2013, 10:34 PM
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This is absolute crap. My deal is great to me gets me what ever I need right then and there. When I get real mad at my cell phone company I throw the phone at a guy in the store. Maybe you should drive the truck into the dealership "or threaten to tallest" see if they take you seriously then
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  #20  
Old 08-09-2013, 01:35 AM
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Quote:
Originally Posted by antwan181 View Post
I did contact chrysler aprox. 6-8 times and they do nothing for me but tell me "the dealership is their eyes and ears". Literally everything in my power I feel has been done. I just contacted the BBB and they're supposed to get back to me. and I just called a lawyer and I have an appointment with him next week. I've had Fords all my life and given they had their problems too. But, they always took care of me and did everything right the first time. Chrysler just doesn't comply with you at all.



Well to be honest, do you think there would be bad scratches on a brand new truck? I NEVER had that happen to me and from that, I learned my lesson. Just thinking about this truck gives me one big headache. And not to mention, when you have so many complications, you loose the love for the truck :/
Man sorry to hear that....I had some issues and not to rub it in or anything, they looked after me and bent over backwards...When I was having issues with my first 2013 that I recently purchased, Chrysler Canada didn't seem to really care however my dealer went beyone the call and looked after me. Hence my second 2013.....I really feel for ya. I know how frustrating it can be... I have been there.... Good luck with everything and please keep us updated on how things progress.....
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