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  #11  
Old 08-28-2013, 08:40 AM
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Ahh! Just trade your truck in man! If your not happy, you won't ever be with your current truck.
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  #12  
Old 08-28-2013, 08:43 AM
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Quote:
Originally Posted by Rusty289 View Post
Question for ya, 6 speed tranny or 8? When they changed your gears what did they do exactly? Swap front and rear ends or just ring and pinion sets?

Just curious as im going through my own nightmare right now lol
He has an 8 speed......
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  #13  
Old 08-28-2013, 08:44 AM
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Quote:
Originally Posted by edge35 View Post
Being a Chrysler fan boy and patting them on the back for the privilege of paying money to buy one of their cars doesn't help any of us. Keeping them accountable and ensuring their customers are taken care of does.


Couldn't agree more.

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  #14  
Old 08-28-2013, 09:28 AM
tev9999 tev9999 is offline
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I would be interested in knowing where the GPS failed and the nature of the failure. Did it actually shut down, or just not get a signal? GPS is not perfect. Tall buildings, mountains, trees and other obstructions can block the satellite signals. That is true of any GPS, and there is nothing Chrysler or the dealer can do to fix the technology's limitations.
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  #15  
Old 08-28-2013, 12:02 PM
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There should be a law that requires dealers to replace parts from their internal parts department or other vehicles on their lots and not have to wait until the manufacturer sends the dealer a replacement part. Instead of having the dealer hassle with the broken part, they make the consumer hassle with it, that's not right, and bad for business, bad for everyone.
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  #16  
Old 08-28-2013, 12:02 PM
Alter Ego Trip Alter Ego Trip is offline
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Quote:
Originally Posted by edge35 View Post
Wow, you guys are harsh. According to the original post:
1. His nav system failed
2. Two different dealers couldn't repair the problem (I guess neither wanted to do the right thing and just replace the 8.4AN)
3. He had to take it upon himself to contact Chrysler who just gave him a band aid solution
4. GPS is still failing

And on top of that they had to replace the gears because he was given something different than what he was supposed to have received. Is it any wonder he wants to vent? Yet people are coming to the defense of a billion dollar corporation and basically telling him to suck it up.

It doesn't matter if first year cars have issues or if he could have found another GPS to use. At the absolute, bottom of the barrel minimum people should be able to expect is that they get what they paid for and that it will work. If any of those are not met then they should expect the issue to be taken care of quickly and to their satisfaction. Sounds like they did ok by replacing the gears but the dealers and Chrysler have dropped the ball on his nav system. He could own the Garmin factory and it wouldn't change the fact that he paid for a navigation system that , thus far, Chrysler has failed to deliver on after multiple attempts.

Being a Chrysler fan boy and patting them on the back for the privilege of paying money to buy one of their cars doesn't help any of us. Keeping them accountable and ensuring their customers are taken care of does.
I don't think anyone here is a Chrysler fan boy. We're just calling it the way we see it.

There isn't a single mfg on the planet that hasn't had issues with cars. They are comprised of millions of moving parts. You'd be pretty naive to think there isn't a small chance of something going wrong.

You don't know the whole story behind the axles either. Did he decide to change over the gear ratio? We don't know. It's easy to blame Chrysler when issues can arise from dealers as well. I'm not defending them by any means; my 11 had a couple quirks of it's own. That's the price of admission once again, for owning cutting edge tech. Now if he came on here and listed fifteen different legitimate things that were wrong, I'd say he had some valid points.

The people who post are always the ones who have issues. You don't hear about the tens of thousands of Rams running around without any issues. Just sayin.
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  #17  
Old 08-28-2013, 01:01 PM
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Quote:
Originally Posted by Alter Ego Trip View Post
So a GPS issue is considered "so many problems". I'm not saying it doesn't suck to have a GPS issue, but I'd hardly consider that the end of the world. You want a truck without problems, buy a 13 Chevy. No GPS, no 8spd, no touch screen radio, no power, etc.

These are cutting edge technology trucks, and there are bound to be some quirks. JMTC.
Well IMHO you pay $50K, it better work, period. if it cant then dont sell it.
After years and years of R&D, testing, inventing, it should be tested to work. Too many issues with 13's, maybe they have become 'too' technical.
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  #18  
Old 08-28-2013, 01:06 PM
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I'm curious on how they changed the gears with an 8 speed tranny, I was told from Chrysler engineering that it couldn't be done.
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  #19  
Old 08-28-2013, 01:15 PM
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Quote:
Originally Posted by Graygoose View Post
Well IMHO you pay $50K, it better work, period. if it cant then dont sell it.
After years and years of R&D, testing, inventing, it should be tested to work. Too many issues with 13's, maybe they have become 'too' technical.

That is a very naive way of looking at things. It doesn't matter how much you spend people are faluable and people are involved in the process. As long as both those statements are true it doesn't matter how much something costs there will be some that get through the manufacturer with flaws.

I worked for a plant that made heart stints. It was people's lives we were dealing with. Every step of the process we had dedicated inspectors and they were responsible for not just checking the most recent work down but everything before and then there was a final inspection before packaging. Dr's were then expected to inspect the product before putting it in someones body and damaged stents still made it through the plant. Not often but it did happen. I never heard of a death caused by it, but I wouldn't be surprised to hear it happened.

Human beings will always make mistakes, even if the inspection is done by machine those machines are calibrated by humans. There is no such thing as a perfect product at any price.

Now when you spend $50,000 on something and there is an issue the company should work quickly and diligently to make it right with as little inconveniences to you as possible. But to expect perfection is just not realistic.
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  #20  
Old 08-28-2013, 01:40 PM
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Quote:
Originally Posted by Alter Ego Trip View Post
That's the price of admission once again, for owning cutting edge tech. Now if he came on here and listed fifteen different legitimate things that were wrong, I'd say he had some valid points.
What cutting edge tech? Uconnect? My smartphone packs more power into a much smaller package. The other issue he complained of was the axles, but they weren't defective they were just labeled wrong (he didn't come right out and say that but since it is a known issue, he used the term "they screwed up", it is really expensive just to change them on a 4x4, and the fact that it was even mentioned in his post I think we can assume that is what happened). I don't think a label maker to correctly mark the gears is cutting edge. Just because it is Chrysler's first time (or even a pickup's first time) having certain options doesn't mean it is cutting edge. Even if it is are we saying that it is ok to ship buggy equipment and not be expected to fix it? I'm baffled by the apparent sentiment that he should just use a map or different GPS because it is too minor to even bring up to our noble friends at Chrysler who are practically giving these vehicles away.

Now, do I think selling the vehicle because of the outlined issues to be a tad extreme? Sure. But as someone who experienced a Uconnect circle the bowl before completely dying I know how incredibly aggravating it is. When the GPS goes out you lose not just your nav but also safety features that let 911, roadside assistance, and stolen vehicle recovery know where the truck is. For me this was the biggest issue since my family often drives the truck and I like having that extra layer of security for them.

When the phone goes you lose all of that plus the apps (including web and smartphone based remote start) and, in my case, Bluetooth.
Then when the radio finally locks up for good you lose too many settings to count...try changing your AC from vent to floor without using the radio.

Ignoring the early or chalking them up to the price of admission (which, in reality, was the $50k price for the truck) just sets you up for more problems down the road no matter how many maps you buy or other GPS units you use instead. I'm not saying we need to pitch a fit or file a class action lawsuit over every single thing but I am saying don't be a doormat...make sure that every single thing that you paid for is fixed to your satisfaction. Unfortunately that commonly means having the entire 8.4AN replaced. The rate of failure in them is high enough that Chrysler has stopped providing software updates to owners and is now making us go to a dealer (even though my dealer used the owner upgradable angle as a selling point). It is shameful that the OP went to two different dealers as well as contacted Chrysler directly and they didn't just take care of this.
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Last edited by edge35; 08-28-2013 at 01:52 PM.
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