Originally Posted by 4sport
I have had a horrible first experience ( and last ) with them. I ordered a set of running boards that were $ 330 plus $ 92 freight to Canada, I asked if there were to be any additional charges and was assured there was no duty because the boards were made in the usa, the only thing I would be responsible for was the sales tax on my end. got a call today from ups and said besides the $422 my visa has been charged I have an additional $169 plus tax for freight? and $57 plus tax for brokerage fees plus some other charge...just under $ 800 for $330 boards and CARID WON'T DO A THING ABOUT IT!!!!!
That seems a bit high we ship to Canada every day with landed costs and as we do pre collect these fees so you don;t have to worry about it at the door I have never seen any that high before, it almost (don't quote me as I am not a rep for that company and don;t know the details) appears they were sent freight collect where the carrier collects the shipping when delivered, and that they were over valued raising the taxes/duties, and then when you do freight collect they have to charge taxes on the shipping as well.
I am sorry about your situation and hope it gets corrected.