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Dodge Ram Wheels And Tires General discussion related to wheels and tires.


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  #1  
Old 09-06-2013, 04:28 PM
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Default Bad Day Need Advice!

I recently bought a set of 35x12.50R20 dick cepek fun country 2 tires. the tires are balance wheel alignment was carried out. all that is in order. tire pressures were correct. the problem i have is the right rear tire exploded and blew the sidewall out of it doing 110km/h down the highway. These tires have less than 8000 kms on them. and ive never mudded or anything that would cause these to fail. My truck is a pavement queen. ive contacted 4wheelonline.com with this information and sent pictures and filled out their form. and ive also contacted dick cepek the company itself.waiting for a call back from them. But the trouble i have is i live in new brunswick canada east coast. and i bought the tires from the states. 4wheelonline i believe is based out of California. i cant be sending this tire to them for return . it would cost me an arm and a leg to do that. im looking for any help or advice on this warranty process that anyone can give.
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Old 09-06-2013, 04:34 PM
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Old 09-06-2013, 05:55 PM
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im wondering if it really matters if u bought them online/in the states. maybe any dick cepek dealer here in NB can handle the warranty. not sure but just an idea. let us know when you get a reply
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Old 09-06-2013, 06:40 PM
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new update dick cepek cannot do anything as a dealer themselves. however 4wheelonline must take care of the warranty, but from their reply, i must send the tire to them, and then if determined if the blow out was not caused by road debris or anything they will cover it. how am i suppose to ship a 55lb tire to California without it costing me an arm and a leg.
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Old 09-06-2013, 07:48 PM
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Cda Post will be the cheapest. Make sure the box is as tight as possible to the tire cuz I'm pretty sure they have dimension limitations. This might cost you a hun to send back but the tire is way more than that. Of course, its a gamble that they will deem it a faulty product..
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Old 09-07-2013, 09:46 AM
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I have bought many motorcycle tires and had them shipped by UPS. They come wrapped in plastic around the tire and not where the rim goes and just a shipping label.
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