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  #1  
Old 05-03-2014, 11:49 PM
Franc944 Franc944 is offline
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Default Passenger side folding mirror slow - 1 week in the shop

I have a 13 1500 longhorn with every option.

I brought the truck in for the first oil change and I mentioned the passenger side power folding mirror is slow or lazy. It doesn't go as fast as the driver side and sometimes there is a minute or 2 delay.

I've had this truck 8 month and love it and never thought anything of it.

This truck has been in the shop for a week for the slow mirror!

I have the max care lifetime warranty so they put me in a rented challenger for a week so I didn't mind so much but now I miss my truck.

The 5 day max care rental ran out so now the dealer put me in a minivan and I want my $50,000 truck back!

The service writer said it was the pass door module so they ordered a new one and it still had the problem and it was throwing several new codes. He said they called ram tech support and they were told to hard reset everything and remove and reinstall the whole operating system. He said the computer keeps erroring out and crashing when they try to reload and they are waiting for escalated tech support to call them back to tell them what to do next.

So I bring my dream truck that was running great in for an oil change and slow power mirror and now it won't run at all.

I have seen that look on a service advisors face. That is the lemonlaw look.

Does anyone have and advice on a fix or how to deal with this service guy?

Last edited by Franc944; 05-03-2014 at 11:52 PM.
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Old 05-04-2014, 09:43 PM
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Default Bump

Anyone?
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Old 05-04-2014, 10:40 PM
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Default

My mirror is slower than the drivers side as well. But only by 2 seconds or so.
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Old 05-05-2014, 01:40 AM
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I searched other posts and the bcm communicating with modules and the bcm flash not taking appears to be the issue.
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Old 05-06-2014, 01:48 AM
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It seems like my Passenger side mirror is faster by a second or two.

Sorry to hear about your dream truck.
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Old 05-06-2014, 05:00 PM
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You in Connecticut? http://www.ct.gov/dcp/cwp/view.asp?a=1646&Q=276154&PM=1
Check out the States lemon law rules. Honestly it sounds a bit like the dealership is part of the problem. Often the info they are passing on to tech support is not correct. But at any rate I would study up on the lemon law and go in prepared and put them on notice.
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Old 05-07-2014, 09:20 PM
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Default Now two weeks in the shop for a slow power mirror.

I had the Jesus conversation with the service advisor today.

Yesterday he said:

"Yeah we ordered a thing, a part, I forgot what it's called. It is like a resistor."

Today he said:

"We got the resistor thing but the schematic was wrong so we couldn't plug it in to try it where they told us to plug it in. Now we are waiting for the regional technical guy to come and look at it this week." He said chrysler changed vendors and schematics are different for every year.

I told him if it quacks like a duck and walks like a duck why didn't they just put on a new mirror and try that ?

He said they changed the door module and the resistance on the folding mirror is in spec and when jumped it operates fine.

I said I get it you can't just waste money and throw parts at it but after 2 weeks you have to do something! He said no returns on electrical parts and the new mirror is $600 and if that doesn't solve it they have to eat the cost of the part.

I said pull one off another truck in the lot and try it - it is a 20 minute job to pull it. I said swap the right and left mirror and see if it still does it. I told him I am an auto electric guy that has built and restored a few cars and I thought they were overlooking the obvious.

He said it is more complicated than that and he didn't have any 13's on the lot and the 14 is different.

Last edited by Franc944; 05-07-2014 at 09:47 PM.
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Old 05-08-2014, 10:08 PM
Franc944 Franc944 is offline
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Default I just decided to get my truck.

I will bring it to another dealer or buy a mirror on the internet and fix it myself.

No call today.

2 weeks is rediculous. I just reached my threshold
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Old 05-08-2014, 10:56 PM
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They would Not have kept my Ram for more then 1 work shift for a mirror
They would have been calling me to come in when they had the parts in their possession

DMV states that you must have 2 mirrors, driver side mirror & rear view mirror
or
a mirror on each door

no where does it read 3 mirrors
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Old 05-09-2014, 11:49 PM
Franc944 Franc944 is offline
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So today I got some lies.

I called for a status around 3:00

I was told the engineer was going to come look at the truck and help them on Monday .

Around 5:00 I got a call from another service advisor who said they emailed the engineer that was supposed to help this morning and they just found out he wasn't in today and they didn't get an email back and maybe Monday he will be in to email them back.
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