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Old 09-15-2013, 10:04 PM
Tom-G Tom-G is offline
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Join Date: May 2013
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Default Radio Error Logging By UConnect

I have the 8.4AN radio and code level 13.19.0. My radio reboots itself roughly once each week. Each time it reboots twice, with the first reboot displaying a plain screen (no time, no icons, etc.) then it immediately reboots again and the second time everything comes back (icons, station presets, etc.). The other day I received a red error message to have the vehicle's phone serviced. I used the "Assist" button to contact UConnect support. It worked so the vehicle's phone was working. I mentioned the self reboots and the customer service rep told me every time the radio reboots it sends a message to UConnect with the error information. (very interesting!)

I told the rep that I was waiting on the next firmware release expecting it would correct the reboots. However she stated that was true for earlier firmware releases, but it should not be rebooting with 13.19.0. She recommended I have the dealer service it as it is probably a hardware problem requiring the radio to be replaced.

I'm thinking I'll still wait for the next firmware upgrade to see if it eliminates the reboots.

Has anyone had their 8.4AN with 13.19.0 replaced due a reboot problem? If so, did it fix the problem?
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Old 09-15-2013, 11:09 PM
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Lawdog4817 Lawdog4817 is offline
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I still have the 13.06.2 and never have had any random reset problems. Just waiting for my next oil change at which time I will have them update the firmware.

I would take it back to the dealer and explain to them what is going on...sounds to me there might be another problem then just the firmware as the Rep. stated to you.
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Old 09-16-2013, 12:40 AM
Bighorn453 Bighorn453 is offline
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The next update should be out within the next few days (if all goes as planned), so you may want to wait if you can deal with the rebooting just to see if updating it will fix it.

The phone requires service error message is actually kind of normal on 13.19.0... after every radio reboot - it does a self check and is throwing a false positive that the phone requires service. This issue is supposed to be fixed on the next update, 13.31.6.
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8.4an, radio, reboot, uconnect 8.4

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