As most of you know a product is only as good as the company that stands behind it. I am posting these "reviews" of the two very good customer service experiences I have had with two companies I am sure most of us have used on our trucks.
Dee Zee - I purchased a Tailgate Assist from them several months ago. A couple of weeks ago I noticed the tailgate was making a weird sound when I put it down. When I looked at it more closely I noticed the bolt that goes into the tailgate was bent at an angle. I contacted Dee Zee by email and they sent out a new hardware kit at no cost.
Wheel Pros - These guys sell a lot of different brands of wheels. I have the XD 795 Hoss. I got mine used from another member. The center caps all have the chrome plating (I knew that going in.) coming off. I contacted them initially to ask what part number I needed to replace them with and if they had them in black. They asked if I was looking to buy some. I said yes because of the chrome issue. Then they asked for pictures of the chrome peeling. I sent them the pictures and remembered I needed an accent bolt also that had fallen off. I asked what size/thread pattern I needed to get from Home Depot. Apparently, they are fake and are held in by a spring. I get an email back saying they will replace the center caps and send me a couple accent bolts for free as they are covered under warranty. Now, keep in mind I never once implied or stated I bought the wheels from them. I was just trying to price out a new set of caps. I was floored.
Magnaflow 14" Custom Install • Bilstein 5100s Front Only Set at 2.8" • Vararam Air Grabber • Cravenspeed Stubby Antenna • Dee Zee Tailgate Assist • Billet Technology "The Punisher" Shift Knob • Debadged doors and tailgate • The Punisher Grille and Tailgate Badges • Exterior Chrome Delete • 20" XD Series 795 Hoss • LT305/55R20 Nitto Trail Grappler M/T • Cabin Air Filter • BAKFlip Roll-X Tonneau Cover
Yeah, I had the same exact issue with the DeeZee Tailgate Assist. Although mine actually come out of the tailgate but was bent like yours. Called DeeZee and they sent a whole new kit. I believe the problem was that I/we forgot to put the liquid lock tight it came with on that piece therefore it came loose after time. I did it (put on the liquid lock tight it came with) to new one and no issues.