Originally Posted by dodge man
Dealers have oversite, its you the customer. The problem is most people don't know what side is up on a vehicle so they can't oversee the dealer.
How can NOT performing early service hurt your warranty? Keep in mind also they can spec fluids and such, but they can't require you to use their stuff. Take transmission fluid, if they say you have to use Chrysler fluid for that, they have to provide it for free. It just means you have to use Chrysler spec fluid, which you can pretty much buy anywhere.
I disagree. The company has no idea as to what they are doing and only after there is an issue like this, do they hear the complaint.
Problem is the company takes the side of the dealer, not the customer. Alienate the customer is a better description.
Had the company told me that these things were only suggestions, that they were personal suggestions from the service manager and i was not required to have these services performed, I would have agreed there was oversight.
Instead, it works this way.
You call Dodge customer service. They ask whats wrong and what dealer you went to.
They then put you on hold and call that dealer.
They then repeat what the dealer said.
If this is oversight, I think we need a new word for oversight? It would be called "cover your ass".