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  #1  
Old 06-21-2013, 10:19 AM
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teaff1979 teaff1979 is offline
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Thumbs up For all the people with 8.4a problems good man at chrysler

I am posting this because I feel that Mr. Doug D. Betts Senior Vice President - Quality, Chrysler Group LLC deserves to be named for a good job lol.



After having my truck for two weeks the radio 8.4a crapped out and my truck was dead. It spent two weeks in the shop and the dealer replaced the radio. The problem came when the service manager promised me a NAV upgrade. Well several weeks later the service manager told me that they could not do it. I spoke with several people at the dealer and finally the “manager” of the dealer ship told me he spoke with Chrysler and they would not do it and there was no way it could be done. So I sent a Email to Mr. Betts Friday and forgot to put my phone number on it I realized after it was sent! Well three days (Monday) later I got a phone call from Mr. Betts not sure how he got my number lol but he was very upset with the dealer and apologized several times and told me he was ordering me a brand new 8.4NA and he would personally call me when the unit arrived at the dealer of my choice. I told him I wanted it to go to the one that would not upgrade my system lol. He also said that a new update came out Monday that they expect to fix several problems with the system. He also said they are very aware of the system problems and hope to have all the bugs out soon. I don’t know if it is on the website yet or not. I just want everyone to know that there are good people out there in the big Corporations. So a big thank you to Mr. Betts.
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Old 06-21-2013, 10:42 AM
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Update us if/when it all works out -
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Old 06-21-2013, 11:37 AM
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I thought that it was not possible to change radios after the truck was built?
I would really like to hear about how this turns out.
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Old 06-21-2013, 11:39 AM
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Yes this will be my 3rd one lol.
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Old 06-21-2013, 03:25 PM
Ryanm314 Ryanm314 is offline
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Default 2013 ram cummins problems

I sure wish mr. Betts would contact me. I bought a brand new ram 2500 big horn cummins diesel and have had nothing but problems. Check engine light, exhaust break stuck on, 8.4 u connect w nav not working properly, rear windows when down sound like there gonna break when I go over a bump, passenger seat won't go back and forth oh I forgot the factory paint is contaminated and needs a new $13,000 paint job. Dealership told me to go pound sand. Spirit dodge in sweedsboro nj sales manager George is and was a complete jerk to me on e I brought up my problems to him. He also hung up the phone on me and told me it wasn't his problem. Never buy from there they are snakes.
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Old 06-21-2013, 05:44 PM
jimbomaz jimbomaz is offline
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Quote:
Originally Posted by mids View Post
I thought that it was not possible to change radios after the truck was built?
I would really like to hear about how this turns out.
Going in Monday to get my 3rd radio installed. It is possible to change the radio...and believe it or not, it takes them less than 5 minutes to do it.
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Old 06-21-2013, 05:54 PM
The Crow 1994 The Crow 1994 is offline
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Quote:
Originally Posted by jimbomaz View Post
Going in Monday to get my 3rd radio installed. It is possible to change the radio...and believe it or not, it takes them less than 5 minutes to do it.
I think he is referring to an 8.4A to an 8.4AN radio swap. From what we've been told, it's not something that can be done. Not sure how accurate that is, or not.
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Old 06-21-2013, 06:05 PM
mids mids is offline
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I should clarify my statement.
I did not think it was possible to change "which" radio version is in your truck, after the truck has been built.

The reason for this assumption, is TSB NUMBER: 08-056-12. That TSB basically states, that the radio version installed in your truck from the factory, is the version of the radio you are stuck with. It also states, that dealer can add the NAV feature to the 8.4A radios.

It would be nice, if that TSB has been superseded.

I have a feeling, that they may be installing another 8.4A, but this time with the NAV feature pre-activated.
According to the TSB, "To identify an RA4 from a RA3 radio, the RA4 radio has 3D Navigation, and a “HD” symbol will be displayed on the screen".

Really interested to see what happens here.
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Last edited by mids; 06-21-2013 at 06:17 PM.
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  #9  
Old 06-22-2013, 12:01 PM
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teaff1979 teaff1979 is offline
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Hmmmm I might have misunderstood ill check with them monday and post what is said.

Ryanm if you want the email i used for Mr Betts ill post it for you.
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  #10  
Old 06-29-2013, 03:27 AM
mids mids is offline
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What was the outcome?
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