Originally Posted by RollTide Ram
Is anyone having issues with their Bluetooth/uconnect not linking up or staying linked up to their phone?
Only since the day I brought the truck! Well not really--it worked ok for a few weeks when brand new....
My travails and the joys of traversing the wide variance of knowledge RAM customer assistance/Uconnect folks have on the issue have been loads of fun. I finally gave up, got a new phone which is a lot better but still has some issues from time to time that I am certain are the trucks fault this time.
Here's a list of what I learned.
- there's a list of supported phones produced by Ram. Don't believe it. It's useful to get RAM's support help to fix it--if your phone is not on that list, most tech support will tell you it's the phones fault even if it is not--but that's about it.
- Some phones will connect fine for awhile and then start having problems with no rhyme or reason to it. This is normal for some phones.
- Steps to take if your phone paired fine but stops pairing for you--often simply re-booting the phone by pulling it's battery out for a minute then sticking it back in will help. You can also remove the phone from your uconnect system, then add it back on.
- if your phone is a model first produced several years ago or more and never did pair well, see if you can update the phone software.
- Phones that work fine may stop pairing when your phone's software changes. Some phones--I think Iphones are most notorious for this--update software automatically without asking or telling you. Ask your phone company if your software version recently changed. If it's a phone RAM claims to support on uconnect, call Ram tech support.
- if your phone is older it may never work perfectly. Ram will suggest a newer phone can resolve much of your issues. You will then find that your new phone is so new it's not on Ram's supported list.
- There's a constant dance between release of new phones with new software versions and RAM folks working on making them compatible with uconnect. Newer phones that are very popular sellers stand a better chance of getting RAM staff to work to make them compatible than less popular phones.
- don't bother calling your dealer for phone pairing problems. Call Ram customer service, and if you get someone who is obviously reading from a menu that is of no help to you, ask to excalate the problem to a case manager. Can't tell you how many times I heard things from one tech support person that were completely refuted by another. Case managers that deal with these problems all day long are dramatically better equipped to help your --even if that means confirming you are SOL--than many of the basic customer service staff--who themselves are better than dealers.
I gave up a phone that has persistent inconsistent pairing issues--but worked well for hand calls, voice calls, and display of contacts when it did pair--for a newer one that almost always pairs fine but won't always load contacts or allow voice dialing to work.
As a contrast, In Ford's 2013 sync system the old phone I had wouldn't pair at all--the new phone works flawlessly.