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  #1  
Old 02-22-2014, 11:00 PM
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Default Confusion with BakFlip Fibermax order

I needed a short bed version of this Tonneau cover, order says Standard bed however the box clearly indicates short bed. (see photo)

https://www.dropbox.com/s/z9l7uldjeupd35q/tonneau.jpg


When I pulled the rails out, rails were standard length, not short bed length.

Called customer service and they indicated restocking fee would be $127 + $49.95 /2 for shipping it back. I ordered another one over the phone and was assured it would be a short bed version.

Is there any way we can get this restocking fee waived? I'd rather not have to eat that much money due to this confusion.

Thanks,
MWF
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Old 02-25-2014, 12:08 PM
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Default

Hello,

I am sorry to hear about the confusion.

Send me a PM with your full name or order number so I can research this for you.

Thank you,

Tom
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