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  #1  
Old 08-20-2009, 05:21 PM
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Default Lifetime Powertrain warranty???

I was listening to the radio today and heard something that we all should question, "Chrysler is going to rescind its Lifetime Powertrain warranty". They went on to explain that they were doing this because buyers prefer a set time limit on their warranties instead of lifetime.
Now for me when I was going through the process of picking out my new truck a very big selling point was the warranty that Dodge was including in the price. That made it worth the amount that I was willing to pay for the truck.
I have a family member that is a Ford retiree and could have bought a F150 for a decent price. I have owned fords before and they did the job, and have owned Tahoe's and even owned Internationals, but the Dodge was the best deal going, the warranty was the major selling point. Someone who would actually stand behind their product for as long as I owned the truck!

I am writing a letter to Chrysler to find out the facts about what I heard today, and I would encourage everyone to write them also and I will be talking with my Dealership about this also to see what they know.

What effect does this have on your purchase and would this effect future sales? Would they honor the warranty of current owners? Would they change the warranty of new sales?
Do the owners deserve a refund for the warranty being changed?

As you can probably tell this has me bugged.


What do you think?


http://www-5.chrysler.com/webselfser...m%28%27R%27%29

This is the link to their contact page.
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  #2  
Old 08-20-2009, 05:49 PM
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They are changing there 2010 Vehicles to 5 year 100000 mile Warranty's..... Your warranty will not be hurt for as long as you follow the guidelines and rules of your warranty.
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Old 08-20-2009, 07:29 PM
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a warranty is a contract they cannot change that once the deal is done
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Old 08-21-2009, 12:30 PM
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Default A update on the Lifetime Warranty

This is the response I recieved this morning from Chrysler:






"Thank you for contacting the Chrysler Customer Assistance Center regarding the discontinuation of Lifetime Powertrain Warranty.

We appreciate the time and effort you took to share your thoughts with us. In response to your email, we would like to inform you that our special sales programs are intended to provide purchasers with an even better value for their dollar. Therefore, the warranty coverage for 2010 Model Year has been changed from Lifetime Powertrain
(non-transferable) to a 5 year/100,000 mile Powertrain (fully transferable with no fee). There are no changes for the current vehicle owners' having the Lifetime warranty.

In addition, mentioned below are a few other factors that make this warranty better than the Lifetime Powertrain Warranty.

1) The 5 year/100,000 mile Powertrain Warranty coverage will ?go with the vehicle?, so there will be no need to do warranty transfers and there will be no charge to second/subsequent owners to continue the warranty beyond the original owner.

2) There will be no deductible charge for repairs in the 5 year/100,000 mile Powertrain Warranty coverage period.

Moreover, our consumer research on this subject indicates that customers find more value in this warranty and that it will increase confidence, brand perception, as well as be more appealing from a marketing viewpoint.

We hope this information is helpful to you.

Thanks again for your email.
Sincerely,

Nick Tyler
Customer Service Representative
Chrysler Customer Assistance Center"



Any thoughts?
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Old 08-21-2009, 12:48 PM
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Quote:
Originally Posted by Rogue View Post
I was listening to the radio today and heard something that we all should question, "Chrysler is going to rescind its Lifetime Powertrain warranty". They went on to explain that they were doing this because buyers prefer a set time limit on their warranties instead of lifetime.
Now for me when I was going through the process of picking out my new truck a very big selling point was the warranty that Dodge was including in the price. That made it worth the amount that I was willing to pay for the truck.
I have a family member that is a Ford retiree and could have bought a F150 for a decent price. I have owned fords before and they did the job, and have owned Tahoe's and even owned Internationals, but the Dodge was the best deal going, the warranty was the major selling point. Someone who would actually stand behind their product for as long as I owned the truck!

I am writing a letter to Chrysler to find out the facts about what I heard today, and I would encourage everyone to write them also and I will be talking with my Dealership about this also to see what they know.

What effect does this have on your purchase and would this effect future sales? Would they honor the warranty of current owners? Would they change the warranty of new sales?
Do the owners deserve a refund for the warranty being changed?

As you can probably tell this has me bugged.


What do you think?


http://www-5.chrysler.com/webselfser...m%28%27R%27%29

This is the link to their contact page.


I agree 100% the warranty is the reason I went to a Dodge truck over what I usually buy.
Although I do also like the looks of my 09 Dodge.




Quote:
we would like to inform you that our special sales programs are intended to provide purchasers with an even better value for their dollar. Therefore, the warranty coverage for 2010 Model Year has been changed from Lifetime Powertrain
(non-transferable) to a 5 year/100,000 mile Powertrain (fully transferable with no fee). There are no changes for the current vehicle owners' having the Lifetime warranty.

In addition, mentioned below are a few other factors that make this warranty better than the Lifetime Powertrain Warranty.

1) The 5 year/100,000 mile Powertrain Warranty coverage will ?go with the vehicle?, so there will be no need to do warranty transfers and there will be no charge to second/subsequent owners to continue the warranty beyond the original owner.

2) There will be no deductible charge for repairs in the 5 year/100,000 mile Powertrain Warranty coverage period.

Moreover, our consumer research on this subject indicates that customers find more value in this warranty and that it will increase confidence, brand perception, as well as be more appealing from a marketing viewpoint.

IMHO this is more of a benefit for the second owner rather then the original purchaser.
Granted it may (or may not ?) make the truck worth a little more when reselling but I intend on keeping mine for several years.
That being the case the 2010 warranty wouldn't be doing me any favors.
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Old 08-21-2009, 11:52 PM
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Quote:
Originally Posted by RAMitDOWN View Post
I agree 100% the warranty is the reason I went to a Dodge truck over what I usually buy.
Although I do also like the looks of my 09 Dodge.







IMHO this is more of a benefit for the second owner rather then the original purchaser.
Granted it may (or may not ?) make the truck worth a little more when reselling but I intend on keeping mine for several years.
That being the case the 2010 warranty wouldn't be doing me any favors.
I agree, sounds like whoever buys it the next go 'round gets the better deal, except for the no deductible during that period, so great for resale value, but I like the fact that Dodge can stand behind its products by offering the "Lifetime Warranty."

Like you, I plan on keeping mine for several years (visions of the '09, 2010 are dancing in my head, lol!). I know when I bought an '07 Jeep in '06, the Lifetime warranty option was not offered with the purchase of the vehicle, but I could purchase that as my extended warranty option, so I wonder if perhaps Chrysler is still allowing that, or are they doing away with it entirely? That might just be the deciding factor for me come (possible???) trade in time.
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Old 08-25-2009, 08:08 PM
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Quote:
Originally Posted by RAMitDOWN View Post
[b]IMHO this is more of a benefit for the second owner rather then the original purchaser.
Granted it may (or may not ?) make the truck worth a little more when reselling but I intend on keeping mine for several years.
That being the case the 2010 warranty wouldn't be doing me any favors.
It's prolly my fault; I keep them until I drive the wheels off. Just traded in my '84 D150 with 385K on it; not that anything was actually wrong with it other than being a little tired around the edges, but it was worth more under CARS than it would have been any other time.

Now lessee ... if I keep this one as long (and I'm honestly not convinced yet that it's made as well as the old one was), I'll make up for 5x their 5 years, and 3.5 x their 100K ... on the other hand, never had any power train problems with the old one so it really wouldn't have made much difference anyway.
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Old 08-25-2009, 08:20 PM
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Default warrantee

Only applies to original owner. Dealer must sign off on truck every 5 years, check your manual, you have 60 days from purchase date anniversary to comply with warrantee requirements.
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Old 08-26-2009, 08:01 PM
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Quote:
Originally Posted by captainmarknc View Post
Only applies to original owner. Dealer must sign off on truck every 5 years, check your manual, you have 60 days from purchase date anniversary to comply with warrantee requirements.
Assuming, of course that there are any Dodge dealers left 5 years from now. With decisions like this, one has to wonder even more.
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Old 08-28-2009, 06:26 PM
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Default Another twist

I was having some minor things done today(battery blanket and remote start) while speaking with the service manager he informed me that they require the first inspection be done at the end of the 3 year warranty and not the five year as explained in the manual.
I will write Chrysler and find out what they say about that.

The way I read the book was that every 5th year on the anniversary of the purchase date you have 60 days in which to have the powertrain inspection done.
Anyone read it any other way?
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