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  #1  
Old 06-28-2014, 03:11 AM
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Default Dealership is avoiding questions about the 2015 Ram

I visited my local dealership today, i told the first sales guy that i wanted to buy a 2015 Ram 1500, he puffed up like he was in charge
He was so young that he could have been my grandson & i more or less blew him off.
I told him that i wanted to speak with someone in the VIP Sales, his chest deflated & went to a table where 3 other salesmen were sitting, he spoke to another young guy & he came over & shook my hand & asked what he could do for me.
I told him that i wanted to buy a 2015 Ram 1500 Eco Diesel & that i wanted some kind of work sheet, even for 2014, to study while i was on vacation, so that i could choose everything that I wanted on the new Ram, he said that he would see what he could do. He walked into a office with a door & closed it & came right back out, he was not in there for 3 minutes. He came back out & said that he didn't have any kind of Order form for 2014 Rams that i could get printed out
He said that i would have to come in when i was ready to place an order & that we had to sit down & fill it out on the computer.

I told him straight out that i wanted a full explanation of the different Packages & Equipment Groups, he straight out said that the groups were what they were & that he could find me a pamphlet. I told him that i had every pamphlet that Ram put out for 2014.
I then mentioned that i wanted the TOW Package, but that i did NOT want the Tow Mirrors, he said that it was not possible.
I politely told him that i knew that they had Packages with what they call DELETES, like if i wanted a Ram 1500 with NO badges, i could order a BADGE DELETE & it would not have any badges on the sides or extra badges on the tailgate of the Ram. It would just come with the front & rear Rams Heads

Just then i heard the first salesman say Sorry JOHN to the guy that i was talking to

Then i told the salesman that i knew that i could not put in my order for a 2015 Ram 1500 until August 8th & that production would not start until October, except for the few Rams that would be at the Texas State Fair, & that the first 2015 Rams would not be at the dealerships until around the Xmas Holidays. His eyes glazed over

Then i asked what i would have to do to get any paint color besides Black, Blue, White, or Red, he said if that was the color options, that would be my choices, I asked what about the color choices that Fleet vehicles could get, like Oranges & Yellows, he said that he would have to check on that.

Then i dropped the big bomb,
I told him that i was a member of Treadlightly & therefore would be using that discount because they are a Chrysler Affiliate & that i would be paying somewhere around 1% below the Invoice Price

At that point he was just wanting to get away from me

I love it when i can make salesmen squirm
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  #2  
Old 06-28-2014, 10:08 AM
hslager69 hslager69 is offline
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go to a different dealer ! I had the same thing when i ordered a 2012 mustang in the fall of 2010,i knew more than the salesman ,I went to a different dealer and had a totally different experience.The guy new his stuff and if he didn't he didn't pretend too.
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Old 06-28-2014, 10:33 AM
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My dad operared a gm dealership for 25 years before leaving for RVs. You should have seen him demolish the sales person when he went into buy a caddy srx. Guy didnt know what hit him.
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Old 06-28-2014, 10:43 AM
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The reality is that he probably does not have any or much information on the 2015 models at this point. And you were asking him questions that he doesn't hear often... fleet colors. So he is supposed to wait on you hand and foot for a sale where he'll make the minimum commission possible six months from now? I hope someone comes to you place of employment, costs you time and money, just for the pleasure of making you squrim too.
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Old 06-28-2014, 11:32 AM
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I don't understand this mentality at all. Some young kid working for a living at a "not so great paying job". In walks a dude with literally no intent to buy today just to waste his time and place in line of sales guys. What do you win besides feeling "all puffed up like you were in charge"
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Old 06-28-2014, 12:39 PM
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Quote:
Originally Posted by GTyankee View Post

At that point he was just wanting to get away from me
It could be that he soon realized that you really weren't serious about buying a truck that day.

I've had similar experiences with dealership salesmen, except I'm usually not looking to speak to anybody at all. I'm just there waiting in the showroom for an oil change. It's amazing how quickly they'll leave you alone, almost not even wanting to talk casually about anything when you basically tell them you're just there killing time. They know serious buyers...and they know that it's the truck that will sell, not their sales pitch, or gimmicks, or even knowledge (or lack of) about the vehicle.

Ever since I've been buying Dodge trucks since early 2000's, I've always known more than the salespeople (at any of the 5 local dealerships) about the trucks themselves, and even what's new for the upcoming model year. They often just DON'T know or are misinformed.

It's hard to tell what your intentions were in this post. The subject title sounded as if that dealership had information about the 2015 trucks, but was not sharing it with you. Do you think that was the case, or do you think that they just don't know their stuff? Or were you just telling us about how you showed 'em who's boss?
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Old 06-28-2014, 12:58 PM
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Quote:
Originally Posted by Canadian Hemi Pride View Post
My dad operared a gm dealership for 25 years before leaving for RVs. You should have seen him demolish the sales person when he went into buy a caddy srx. Guy didnt know what hit him.
What do you mean…did they get into a fist fight? Your dad's pummeling got him the deal he was looking for?

Not all sales people are evil scum. And not all of them deserve to be treated as you describe here. If I don't like the way a salesman is behaving, I get up and leave or ask for somebody else.

I'm certain that I got pretty nice deals on my '14 Durango in February, and '14 Ram in May without "demolishing" anybody.
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Old 06-28-2014, 01:26 PM
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No, not all sales people are evil scum. Some are just lazy. They do not want to put in the time/effort to know all the trim levels and the options they come with OR do not come with. Generally speaking, not every customer is going to be as well versed in the options/trims/etc. as some of us on the boards who put in some time and effort doing research.

With that being said, even the most knowledgeable among the sales corp is going to balk at someone who walks in off the street just to ask them what the stitch pattern is called on the Sport bucket seats.

Knowledge is power. Going into a dealer knowing exactly what you can get is the difference between leaving saying "I almost got everything I wanted." and "I got EVERYTHING I wanted."

As for their lack of knowledge on the 2015 models, has Ram even decided what will be available? Reading about options that will be available on 2015 models on car/truck news web sites or in brochures is PR work and nothing more. Don't believe me? When was the last time you got an emailed monthly health report on your truck? Seems that was in a brochure...
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Old 06-28-2014, 03:29 PM
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What an ordeal I hope you get it all sorted out with a better dealer, or at least a better salesman.
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Old 06-28-2014, 04:00 PM
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Maybe i didn't make it completely clear

My dealership has 4 Sales Departments, Dodge Showroom Sales, Jeep Showroom Sales, VIP Sales, Fleet/Internet Sales

When i get phone calls & mail from the Dodge Dealership
I am always told that i was to go to the VIP Sales Department, because of my relationship with that Dealership, i am in there at least once a month for Parts or Service, i bought my '09 Ram there over 5 years ago. I also try to take a couple dozen donuts with me when i go in for Service.
The Dodge Showroom Sales Dept know me pretty well, when they see me, they go out of their way to walk into the Service Dept. to say Hi

Yesterday i went into the Jeep Sales & Quick Lube building, because that is where the V.I.P. Sales Team is also located

When i walked up to the door, of course i was greeted by the Jeep Sales Team, they were lounging on the patio, it was about 75°F outside.
The first young guy, it must have been his turn to try to wrangle a sale, asked me what i would like to do with them today.

I noticed that there was only 1 customer that was in that part of the building that likely wanted to buy a Jeep, all of the other people were salesmen & in a cubicle sat the Finance Officer, 10 employees all together

I politely said that I wanted/needed some kind of work sheet that i could use as reference material for when i was ready to purchase a 2015 Ram 1500.
I also mentioned the phone calls & mail that directed me to use the VIP Sales Team.
He told me that he would see if anyone from the VIP Team was available.
He walked about 20 feet over to a corner table in the Jeep Showroom where 4 guys were sitting. He spoke directly to the other young Salesman & he stood up & walked over to introduce himself.
I was standing at the Jeep Depts front open double doors & he joined me there.
When he asked what he could do for me, i told him the same thing as i had told the other guy
I said that I wanted/needed some kind of work sheet that i could use as reference material for when i was ready to purchase a 2015 Ram 1500 & i added that it would need to have the VM Eco Diesel 3.0

What i typed in my first post was what occurred after this point .....

Both of the salesmen knew what i was there for, they had only 1 customer in the whole sales area, including the cubicles.

I was informed that they had brochures & that i should also look online at the BUILD & Price section
I let him know that i had already done that, but none of that covered the explanation for things that i wanted/needed to know
I even told him that the sheet from the 2014 Ram 1500 would work, the one that a customer & a sales person sits at a computer to fill out to make the Final Order that is sent to the Factory/Assembly Plant

He told me that there was no way for that form to be printed out

I still don't know the proper name for that Factory Order Form is

That form has the names & descriptions of all the Packages available & also the names of the possible part DELETES

ie:
Tow Package has ...

Integrated Trailer Brake
Class 4 Hitch Receiver
Tow Mirrors

There is also a Tow Mirror Delete, which is what i would want

I want to be an informed customer
I want to know what is included in the Packages
Luxury Group, Tow Group, Off Road Group & all the rest

When i walk into the Sales Office after August 8th, i want to be able to hand the salesman a list that i have made out before hand ...

If any of you know the name of that Form that they hand you that states/confirms what you just submitted to Ram for a Factory Build,
Please post it here


Everything else that i posted in the first post were just other things that i would like to know & he understood most of it & told me that he would try to get me the rest of the answers

I was just being up front with him about everything, he seemed like he was OK with the Chrysler Affiliate Discount too
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