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  #1  
Old 06-19-2014, 09:52 PM
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Default We ARE being heard...

Just wanted you all to know...I have a friend (who requested anonymity) who works for Chrysler/Fiat Group LLC. He wanted me to pass on to you that there is a new department taking shape, whose sole purpose is going to be to watch social media sites, for customers who have suggestions for improvements.

Much of the stuff to debut next year, will come from this program he anticipates. And yes, the Z and other forums are included in the program on the scan list.

He just wanted it known that the company is listening to its consumers and fans and that you all might be excited at what is coming next.
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  #2  
Old 06-19-2014, 10:16 PM
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Quote:
Originally Posted by ArmyofOne View Post
Just wanted you all to know...I have a friend (who requested anonymity) who works for Chrysler/Fiat Group LLC. He wanted me to pass on to you that there is a new department taking shape, whose sole purpose is going to be to watch social media sites, for customers who have suggestions for improvements.

Much of the stuff to debut next year, will come from this program he anticipates. And yes, the Z and other forums are included in the program on the scan list.

He just wanted it known that the company is listening to its consumers and fans and that you all might be excited at what is coming next.
Thanks for that Info Sir,& Thank You for your Service....
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Old 06-20-2014, 10:29 AM
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That's awesome...don't know how much more excited I could be at the debut of the Hellcat though....
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Old 06-20-2014, 11:04 AM
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That sounds like a smart / good idea. You can learn a lot from your customers. I for one would like to see a tech question page directed at Chrysler / Ram engineering. Because you don't get tech questions answered when you call customer service. They recommend you take it to your dealer who may or may not be able to correct the problem. Case in point DRL's.
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Old 06-20-2014, 11:10 AM
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Always good news when a company opens up their ears to customers. The Ram could only get better.
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Old 06-20-2014, 12:16 PM
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It's a new world out there. Only tangentially related but my daughter just got hired by a nationally known company. Her title…"Administrator of Social Media Trends" Her job is to monitor and update the social sites such as Facebook, tumbler, instagram and twitter. She prepares a report daily and weekly on the climate and temperament of the customer base.
Her main job… keeping track of the public perceptions of the company.
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Old 06-20-2014, 01:29 PM
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American automakers need to let the moths out of their check books & give us back some interesting colors

We have no good colors any more, ever since that Japanese Tsunami, that wiped out the biggest supplier of a pigment called Xirallic

It is going to cost me $7,000 to get my 2015 Ram painted right after they start making them

right now there are only shades of Black, White, Blue, Red, & Grey
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Old 06-20-2014, 01:32 PM
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That's fantastic. Now all we need is a 600+hp truck!
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Old 06-20-2014, 04:19 PM
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GM has members all over the big forums and they do interact and take actual warranty cases personal with the members. I have seen many cases on the Malibu, Cobalt and Equinox forums where the dealership was just a black hole and the case was actually pushed to GM headquarters (and fixed) by these GM employees on the forums. The bad dealerships get rated on these kind of things.
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Old 06-20-2014, 07:27 PM
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Good to know. (Ahem..... A 600 hp truck for around $15k)

Hope Chrysler reads THIS one! Lol
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