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  #1  
Old 05-26-2009, 12:30 PM
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Angry Gainesville Dodge, Gainesville FL

I purchased my 04 ram from another dodge dealership and I bought an extended warranty. I had my truck for about a year and I had no problems. All my servicing was done on time and by only dodge dealerships and life was wonderful. In february I noticed my temp gauge was running hotter than normal so i pulled over and checked the engine temp and it was at about 200 on the block. I decided to call the dealership and make an appointment so i drop the truck off and was told i would get a call in an hour. 3 hrs later i go back to the dealership and find out whats up. When i get there the service manager came out and asked me what i was doing here. after i told him i wanted to pick up my truck he told me that my entire cooling system must be replaced!! Figuring i have a warranty i said ok do what needs to be done and i left. I got a call on the way home saying that i do not have a warranty and in order to work on my truck they need 1800 dollars to get it going. Of course its after 6 pm and the warranty company is not open so i have to wait till tomorrow. After calling the warranty company the next day i find out that i do not have a warranty and that the other dealership i bought it from reworked the financing and did not factor in the warranty. so I call the service dept. and tell them that ill be there in an hour to pick up my truck and to have it ready. The manager advises me that if i drive the truck off the lot i will blow the motor. So im equipped with water jugs and i get there and it takes 2 more hours to get the truck ready. Finally, my truck pulls around and i pop the hood, the manager storms out yelling at me saying that i cannot open th hood here and i need to take it off the lot. When i popped the hood i noticed that my k&n air filter is gone and the filter cover is not even bolted on and when i opened the radiator cap i found that there was no a drop of coolant. So when i asked the manager if i could use his hose to fill up the radiator that they drained he said no its back in the shop and customers are not allowed back there. So i dumped my 2 gallons of water and drove off to fill up elsewhere. After i looked at it and had my mechanic do some investigating it turns out that my radiator cap was not pressurizing and i also had a bad sensor to the gauge. btw i spent 60 dollars on the whole fix and did it myself. UNBELIEVABLE!!!!! I will never go back to Gainesville Dodge and i have told several people this story and convinced them not to go as well.

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Old 05-26-2009, 01:24 PM
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Dang!, That is pretty crazy. I know dealers have their reasons, but sometimes their policies just don't make common sense. Glad it wasn't anything major.
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Old 05-26-2009, 02:46 PM
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Incompetent help and thieves at that location.
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Old 05-26-2009, 03:17 PM
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They stole your K&N too? I hate dishonesty and theives! I would write a letter to the Chrysler Corperation complaining about them! That Service Manager shouldn't have a job there!
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Old 05-26-2009, 03:42 PM
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Quote:
Originally Posted by 300 Addict View Post
They stole your K&N too? I hate dishonesty and theives! I would write a letter to the Chrysler Corperation complaining about them! That Service Manager shouldn't have a job there!
That service manager probably won't after June 9, if they are slated to close, but that is crappy! Sorry that happened to you, but if they are staying open, word of mouth won't let them last long they keep pulling that craziness! Keep it up, and tell as many people as you can.
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Old 05-26-2009, 03:50 PM
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That is right! Pass on the word!
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Old 05-26-2009, 05:58 PM
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YES, I have been spreadin the word about how bad that dealership is. NO, That dealership is not closing on june 9. Lastly, when they stole my K&N they tried bringing me a paper mopar OEM filter and the guy workin on my truck stood there and said that the mopar filter is a much better filter than my K&N. But the funniest thing is he said that putting in a K&N filter in the stock air intake filter location can void my warranty. I told him he was as stupid as the manager all and all if anyone ever travels to gainesville DO NOT GO TO GAINESVILLE DODGE. I recommend going out of town to Chiefland Dodge.
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Old 05-27-2009, 10:23 AM
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You go! Tell 'em where to go and how to get there!
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