Hello Fellow Forum Members,
Our customers are the most important thing to this company; we strive to keep every person that does business with AAC completely satisfied and keep coming back. We are a brick-and-mortar store which means we have customers and vendors constantly in and out of our offices throughout the day. We are not constantly in front of our computers like some “web only” vendors. We also sponsor a variety of forums covering a variety of vehicles. We are certainly not complaining just letting you guys know that even with a staff of 14 people we can not check the PMs on every forum every day. We do not mind if you send us PMs we just want you to understand that if you send a PM it will not be answered as quickly as email or a phone call.
I am usually pretty busy and most of you guys know me as the "go to guy" for AAC because I am on the forums but there are several people here that can help you out with any questions you may have.
For example if you have a question about changing your order, order status, need a tracking #, or any other order related question you can contact the office-
Email Tiff: tiffanieataacstyledotcom
Email Jill: jillataacstyledotcom
Email Todd: toddataacstyledotcom
CALL US: 1(800)407-5776
If you have a technical question about a product or need information on how to install a product you can visit our Installation FAQ section here: www.automotivelightstore.com/faq.aspx
If you prefer you can-
Email our tech department: techataacstyledotcom
CALL US: 1(800)407-5776 and ask for a tech
NEW ORDERS / GENERAL FORUM INQUIRIES:
Jonathan and Jessica have the job of helping us out of the forums answering questions, following up with customers, and making sure things get done.
Email Jonathan: jonathanataacstyledotcom
Email Jessica: jessica@aacstyledotcom
CALL US: 1(800)407-5776
Some areas of Canada and other foreign areas can not reach AAC through our Toll-Free Line.
If you are calling international we do have lines set up to assist you. Since these lines bypass our PBX system you will ring directly to the desk of an associate that is not currently on that line. Normally there is a prompt that informs the associate that there is a call, since you are bypassing that please be very specific when giving your information to the associate so that they can quickly and accurately find your order.
Again, since these phones bypass our PBX they may not be answered if that line is in use. If you do not get an answer that simply means that the line is occupied and try the next #.
Line #1- (504)835-1213
Line #2- (504)835-0885
Line #3- (504)835-0055
If you need to contact me directly you can:
Email me: justinataacstyledotcom
Email AAC: infoataacstyledotcom
Call the Shop: 1(800)407-5776
If you must PM me please allow a few weeks for a response.
Thanks for letting us serve you.