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  #1  
Old 08-23-2009, 08:35 PM
live2ride live2ride is offline
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Default Superchips problem... need help asap

Hey guys and gals i got a slight problem...

I got a 2005 dogde ram 1500 along with ofcourse my superchips...


everything was working great... until I decided to change the tuner settings from towing to stock.... as it was loading the connection came loose/off and now when i went to try and start it.. there was nothing.. (lights radio ext work)... but it wont turn over wont click nothing... when i plugged the programer back in.. it says attempting stock recovery.. then it fails and says please contact superchips and use code e-38...

Now ofcourse its the weekend and they are closed so i cant call them... my truck is stuck at a canadian tire parking lot 2 and a half hours away from work.. good thing my buddie has a cottage about 15 min from there but still not happy about it....

any idea of what I can do to atleast get this thing going... i could care less if my superchips is working.. i can worry about that when i get home...

any help is very appreciated!
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  #2  
Old 08-23-2009, 09:50 PM
ljonesj ljonesj is offline
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try disconnecting the battery for an hour and then try to get it to start that might help
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Old 08-23-2009, 11:30 PM
live2ride live2ride is offline
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Quote:
Originally Posted by ljonesj View Post
try disconnecting the battery for an hour and then try to get it to start that might help


tried that... and still no luck... the only thing i can think of now is actually disconnecting the chip... but i dont know where or if its even possible... i bought the truck 4-6 months ago and it came with it.... im gona call superchips tomorrow hopefully its a quick fix that i can do over the phone or else im more or less screwed in spending money to get my truck to a garage... and im sure as hell not gona pay to have it towed all the way back home...( 2 hour drive) give or take.. would be way to $$$...
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  #4  
Old 08-23-2009, 11:46 PM
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Sounds like your at the mercy of Superchips .
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Old 08-24-2009, 12:28 AM
rico rico is offline
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wow, keep us updated. good luck
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Old 08-24-2009, 09:09 AM
live2ride live2ride is offline
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well see how this goes... I hope it goes well cause i really dont want to spend a fortune getting this thing home!


Well spoke to a guy from superchips... I didnt have all the info they need... as what my product number is and ext... ( im at work so im limited to what I can do)

they took my phone number and asked me whats going on... didn't say much exept I will call you back when we have figured out the problem. They also said it would be helpfull if i can connect my programer to the computer online so they can see more what happened... how ever... they close at 5pm.. im off work at 430 and my truck is a good hour or more away... in a damn Canadian tire parking lot... im not going to be happy if I get a damn speeding ticket!
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Last edited by live2ride; 08-24-2009 at 10:48 AM.
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Old 08-25-2009, 03:07 PM
live2ride live2ride is offline
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Well got it going... was a very simple quick fix... just needed to plug the chip into a computer... upload a update... then they did something and uploaded another part and they said that should work...

As I was leaving to go try it they where closing... the guy said he wouldnt mind waiting another 15 min or so.. but I was a good 30 min away and there was a traffic accident... so i said ill have to try tomorrow if anything... well to my luck it worked... first thing when I sat down in my office when 9am rolled around I got a phone call from them double checking making sure everythign planned out to be good...

great customer service... and easy to understand...
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2014 Ram 1500 CC longbox hemi big horn, 3.92 gears 121L tank
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  #8  
Old 08-30-2009, 01:19 AM
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Good to hear they helped you out . Excellent customer service .
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