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  #1  
Old 11-27-2009, 11:25 AM
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Exclamation New Chrysler policy regarding module flashes.

Chrysler warranty bulliten D-09-12 adresses a change in policy regarding module flashes that do not require an accompanying parts change. As of June 2009 service flashes for modules under warranty are to be performed free of charge even if the customer does not yet have the issue being addressed.

They are doing this as a proactive measure for customer satisfaction. Service advisors are supposed to review the updates that could change functionality where customer preferences are concerned.

Here's where the advice come into play. Not all dealerships are doing this, and may not even be aware of it. Even if they are, not all techs will hook up the WiTECH and check for available updates. If you're in for service, ask specifically for this to be done as most vehicles will have a few needed updates.

Updates that require an accompanying parts replacement will NOT be performed automatically - only when it's required to resolve a complaint.

Hope you all find this info useful.
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Old 11-27-2009, 12:51 PM
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That is a good piece of information. Thanks for sharing that. Alot of people never get the chance of recieving info. Bonus and pleasure to have you here.
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Old 11-27-2009, 01:00 PM
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That's good info. While I don't need any update flashes, I'm sure there are RAM owners here who do!
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Old 11-27-2009, 03:46 PM
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Thanks for the great info, it's handy to have an active chrysler tech on here.
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Old 11-27-2009, 03:57 PM
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Thanks for the info i will have to check the next time im in.
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Old 11-28-2009, 07:40 AM
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Quote:
Originally Posted by CdnoilRAM View Post
Thanks for the great info, it's handy to have an active chrysler tech on here.
Amen my Canadian Brotha !
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Old 11-28-2009, 07:57 AM
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Great Info!!!
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Old 11-28-2009, 08:08 AM
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Thanks for the info .
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Old 11-28-2009, 07:12 PM
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good info to have!!!
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Old 11-28-2009, 07:42 PM
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Just wondering, why an update would be needed?

Thanks
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