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  #1  
Old 12-16-2009, 12:50 PM
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Exclamation Rrt 09-101

RAPID RESPONSE TRANSMITTAL / SERVICE ACTION #09-101
Front Shock Upper Bushing (Grommet) - December 15, 2009.

INVOLVED VEHICLES
:
2010 (DS) Ram Pickup

NOTE: This Service Action applies to 4x2 models only.
NOTE: This Service Action affects both sold and unsold vehicles.

DISCUSSION:
A number of 4x2 vehicles were shipped with incorrect durometer upper bushings
installed in the front shock absorbers. Dealers are required to replace both front upper
shock bushings.

NOTE: The lower shock bushings are the correct durometer and do NOT require
replacement.


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  #2  
Old 12-16-2009, 02:01 PM
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Remerson thanks for the info! Something like this that is "required" for the dealer to replace, would I normally get a letter from Dodge or should I approach the dealer on my own?

Thanks again
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  #3  
Old 12-16-2009, 02:10 PM
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RRT's (Rapid Response Transmittals) are not always akin to a recall. They can deal with anything from something left loose to parts that were defective. Normally they will be performed before the vehicle is sold if it's in inventory. If the vehicle is sold, it will be performed the next time the customer brings it in for service if they have the parts in stock. It wouldn't hurt to ask if your truck is involved the next time you're in, or you could even call them with the last 8 of your VIN and mileage, and they should be able to tell you.
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Old 12-16-2009, 02:22 PM
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Thanks for the info. I'm going to wait for my first oil change to come up so I can have it taken cared of at the same time. Hopefully I won't run into mr personality service advisor.
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Old 12-16-2009, 02:32 PM
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As long as they have more than one advisor, you can choose any of them you want. You are by no means obligated to any one person.
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Old 12-16-2009, 02:41 PM
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Hey like the new quote by the way, "If you don't have time to do it right, when will you have time to do it over?"

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  #7  
Old 12-16-2009, 02:45 PM
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Thanks. I've found that you can replace the word "time" with "the money" and it still rings true!
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