Well, no big suprise,,, Dodge 'struck out' in regards to fixing the problem.
They proceeded to tell me how they thought the OEM nerf bars were making the noise, and that they had 'adjusted them' and the noise is better now,,, still there, but 'better',,,
They also said they would need 'days' to chase down the noise to eliminate it.
Well, congratulations, Dodge,,, you finally admitted there is
And in thinking it was the nerf bars, eh, well, the day I bought the truck, that was the 1st thing I checked the very MINUTE I got home with it! One nerf was on 'finger tight' but tightening both nerfs made no difference in the noise whatsoever.
On the drive home, my suspicions were verified,,, no change whatsoever in the noise,,,
No tone difference, no 'less or more' difference, no amplitude difference,,,
I really appreciated the part where the Service rep tried to indicate that the noise was only there at a certain speed, and not there all the time, so somehow I was supposed to believe it was 'acceptable' and just 'part of the truck'
I indicated that none of the vehicles I've ever owned in my 45 years on earth ever made a noise like this, and if this was just 'a part of the truck', I didn't want the truck.
Of course, it does no good to get snarly with the Service rep, so most of my banter was 'light hearted' (I know, I work in Customer Service myself!)
What pizzes me off the most is the Dodge folks are 'light years' behind me in the investigation of this issue, and 'progress' is so painstakingly slow, with each 'baby step' costing me my vehicle for a day,,,,,
I also discussed the 'nerf bar' issue further,,, (Let's assume they are rattling) As they are OEM parts installed by the dealer, don't they have the obligation to correct any rattles that 'may' be occuring as a result of their product and their workmanship on their vehicle???
The Service rep kinda hemi-hawed around, never would agree, and said he'd probably just recommend taking them off altogether!
I'm not the type to blow up, as this type of 'exchange of information' between parties is exactly the kind of stuff I do all day for a living.
We further discussed the nerf's, and I indicated that one sure way to test their theory would be to take 'em off and see if it made any difference.
There are only 4 bolts attaching each nerf on my single cab,,, I'll take 'em off just for S & G tomorrow and see if it makes any difference. (Gut instinct says it won't,,,)
If not, I'll spend the ~$30~ or so on a dampener and try it myself.
I wish there was more initiative from MFG'S to their Techs to 'chase down noises',,,
As far as I can tell, there is NO initiative whatsoever from the MFG to a Tech to spend any time at all on tracking down noises,,,
No initiative = no results,,, or 'as little as possible to get 'em out the door' types of results,,,