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  #1  
Old 03-29-2010, 07:30 AM
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Why would you let AutoAnything sponsor this website when they have the worst customer service and do not treat the customers of Rams' Forums very well. I have never had such a bad experience trying to buy two K&N CAI , that was an absolute disaster. Why include this bad company ??
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Old 03-29-2010, 07:34 AM
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Sorry to hear about this, I've had good experience with them. This doesn't sound like them at all. What went wrong?
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Old 03-29-2010, 07:43 AM
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Have you tried to call customer service ??
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Old 03-29-2010, 07:47 AM
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Call them ..
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Old 03-29-2010, 08:16 AM
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Quote:
Originally Posted by Bullmastiff View Post
Call them ..
I called them a couple of times inquiring about my supplemental back-up lights. While I can't say the experience was orgasmic or anything , I can say they didn't seem any less competent than anyone else's customer service (realize that isn't saying all that much!). It took several tries to track my shipment but we eventually got it done . I didn't think to tell them I was a member here (Brand new at the time) .

You're not going to get the red carpet treatment from a nationwide 'parts house'. If you want the down home, corner hardware store-like service you have to stay local and do business face-to-face IMHO .
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Old 03-29-2010, 09:14 AM
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I've dealt with AA many times over the past couple of yrs, and never had anything but good experiences with them.

I recently purchased a set of vent visors for my '10, mistakenly ordered the stick on, instead of the in-channel version. Within a couple of day I had the "return authorization number". I went ahead and ordered the correct visors, and will get a refund on the wrong ones.

I agree with everyone else, if you've got a problem, call them. They'll work pretty hard to fix what is wrong.

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Old 03-29-2010, 10:09 AM
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Sorry to hear about your experience with AA. They aren't a supporting vendor, and like MADDOG said, probably just part of the Google ads; here's our vendor forum http://www.ramforumz.com/forumdisplay.php?f=53

Being in Canada, I use AA and stylintrucks quite a bit and I've always had good experience with them, even when a shipment got damaged in transit, they were quick to help out. Even called a few times to query somethings and always got straight answers.
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Old 03-29-2010, 12:18 PM
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I ordered a bull bar from them about 6 months ago, I didn't have any problems so I didn't need to contact customer service. My experience was great, sorry to hear about yours.
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Old 03-29-2010, 12:32 PM
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I have used AA also, i called them to make my order & made the payment at the same time
the bug shield came from EGR Australia, they were the only company making them
now the funny thing is, EGR California is 2 hours drive from my home & Auto Anything is a 20 minute drive from my home & they don't allow walk-ins
for my business with them, they were fast & efficient
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Old 03-29-2010, 01:38 PM
09 TRX AGGIE 09 TRX AGGIE is offline
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i have never had a problem with them either on multiple orders. sounds like you just had one bad experience with a customer rep who was having a bad day
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