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  #21  
Old 05-27-2010, 04:17 PM
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  #22  
Old 06-23-2010, 12:25 PM
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Ok, as it stands now. I have no complaint of my Dodge Dealerships. They have always treated me fair and even the salesman(Ben) knows me by heart yet I have never bought a car from him. Test drove a few with him, but never purchased one. They are truly great people

However, I am going to share another experience with everyone here on stealerships. Hopefully they will then appreciate their dodge dealerships. In addition to my Dodge, I also own a '08 Buell 1125R(Which was owned by Harley Davidson until they shut down production of the bike last november) Its a great motorcycle and my main mode of transportation as my wife normally drives the truck during the day with the kids. Now, imagine this, something as small as getting recall work done on the front brake line, taking it there. Should seem pretty simple, but then after having the bike in pieces oh I don't have the part in stock AS YOU WAIT FOR IT TO BE DONE. Then they come tell you if you want the bike back, you'll have to fork over 2 hrs for labor as it's 1 hr for them to put it back together and another to take it back apart when the part comes in as they had already used the alloted hr the first time. Not to mention it's $105/hr for service work. Then they say the part's on backorder till 30 days from now. You say it didn't happen, I can provide the proof and just check out some other forums on the bike.

Makes you think a bit..
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  #23  
Old 06-24-2010, 08:52 PM
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That's a load of crap. It's their fault they disassembled your bike without verifying they had the parts on hand to do the repair. I'd go raise hell and tell them I wanted my bike back at no charge. If that didn't work, I'd call Buell and tell them exactly what happened. I've ran into this exact same problem and had to reassemble a customers vehicle at NO charge to them.
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  #24  
Old 06-30-2010, 10:38 AM
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thanx for posting this dude.i really really know what ur saying.i see it all the time
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  #25  
Old 07-04-2010, 02:41 PM
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so far i havent had any problems with previous dealer service departments. And i hope i wont with the dodge service department seeing how we only have one dodge dealership in town and the next closest one is an extra hr down the road.
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  #26  
Old 07-05-2010, 11:54 PM
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I guess I'm one of the lucky ones. I take my truck back to the dealer I bought it from for everything (except the rust check). I get the oil changes, regular interval maintenance and buy my Mopar parts from them alone. I've gotten to know the Service Manager well and he treats me like a customer should be treated. In fact, when I had the 10KM maintenance done they flashed the PCM for the Factory Brake Controller I installed myself and never changed me for it.

I believe that treating your relationship with your servicing dealer as a business transaction and refraining from making it personal as well as talking to the people that serve you with respect and in a non-confrontational manner seems to take the experience to a whole different level. I have no doubt in my mind that if I ever have a questionable problem that the Service Manager here will stand behind me when getting it taken care of.

Interestingly enough, I know a few others that have not had the same experience there - the difference that I can see is that they could be the customers from hell. They seem to be demanding, so I'm certain that's how they conduct themselves at the Dealer. I suppose there are some places that don't perform too, that's bound to happen anywhere.

Just thought I'd share a positive story for a change.
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  #27  
Old 07-06-2010, 01:47 AM
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It is pretty tough for me to find bad dealership actually. My dad was one of the Chrysler academy training managers. Dealer techs would come to class in regional training centers to be certified by Chrysler for warranty work. So he knows almost all the techs in the area on a personal basis as well as the service managers at all the dealerships.

So basically my dealer experience is a bit (more like a bunch) biased in their favor.
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  #28  
Old 07-31-2010, 06:29 AM
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You know, most of the time it's not the salesmen, it's the management. The salesman is usually caught in the middle of the customer and the management. So I kind of feel for those folks. Although I have to admit that these guys that sell cars and don't know anything about them, then try to act like they know it all...I had one tell me if I put an exhaust and CAI on a Challenger R/T it would have more horsepower than a Challenger SRT8. I just laughed, shook my head and said "ok".
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  #29  
Old 08-02-2010, 03:07 AM
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Well...I've had my truck to 4 different service departments and NONE of them could figure out why my coolant is disappearing. Curiously enough....two of them are out of business. I have resorted to taking my Dodge Ram to the local GM service department. I get treated a lot better.
The one dealership that went out of business has reopened "under different management" but at least one of the service guys is the same and he's a shady little shit. I learned my lesson. I won't even buy from them.
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  #30  
Old 08-02-2010, 04:23 AM
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While I was up in PA, I stopped at a dealership that my dad has known the technicians and parts guys since he was 16, and they all know his name, even after 6 years since being up there.
So, I stopped there (Baugher Motors in Jefferson, PA) and, they remembered me, and I asked them about the issue with my truck idling, and how unplugging the o2 sensor fixed it...they told me..."That doesn't mean anything, you really should have us look at it to figure out the issue." So, I asked them how much they'd want just to find the issue, they told me, "oh, $75 an hour, and it'd easily take 2 hours."
After that, I said, no thanks and just left...thinking they'd a been a little more helpful, even just knowing my dad for the past 30 years, and me for the past 17...but...I left and headed over to Hanover Dodge in Hanover, PA.

I walked in, asked about it to the service dept guy, he called up the master tech there, who walked out with me, looked at my truck, told me about how the computer system works and what he thought the problem probably is. He was a nice guy, liked my truck, and was very helpful. Even, told me that if the o2 sensor wasn't it and the other stuff he told me to check didn't fix it, bring it back and he'd figure it out for me.

So...really, some dealerships are out to rape you...but, some are out to help you more than you'd expect. But, they're ran by people, and just like people, some are greedy, some are helpful...so...its all in where you go.

And, Randy, I also appreciate all the times you've helped me out. Good to have an experienced techinician here to help.
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