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  #21  
Old 08-26-2010, 12:43 PM
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As long as they continue to provide you with good quality service and have the new equiptment required to work on the "new stuff" and the knowledge I agree with what you are saying. The only disagreement I might have is having a warranty item repaired--I'd rather have Dodge pay for it instead of paying for it myself. One of my concerns is that a lot of dealerships seem to be just a stopping off place for some mechanics that have no desire to continue their automotive education or go through any certification process. Unless you ask for a specific mechanic at a dealership you never know who is going to work on your truck. I guess it's all part of being an informed consumer. That's why I think that a good relationship with your mechanic is so important--whether at a dealership or at a small garage. I don't want to be 500 miles from home and figure out the last person that worked on my truck didn't know what the hell they were doing!
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  #22  
Old 08-27-2010, 10:52 AM
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Quote:
Originally Posted by Pull Ya View Post
As long as they continue to provide you with good quality service and have the new equiptment required to work on the "new stuff" and the knowledge I agree with what you are saying. The only disagreement I might have is having a warranty item repaired--I'd rather have Dodge pay for it instead of paying for it myself. One of my concerns is that a lot of dealerships seem to be just a stopping off place for some mechanics that have no desire to continue their automotive education or go through any certification process. Unless you ask for a specific mechanic at a dealership you never know who is going to work on your truck. I guess it's all part of being an informed consumer. That's why I think that a good relationship with your mechanic is so important--whether at a dealership or at a small garage. I don't want to be 500 miles from home and figure out the last person that worked on my truck didn't know what the hell they were doing!
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  #23  
Old 08-29-2010, 11:44 PM
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bout my truck used at a honda dealer about and hour away and my salesman said to me to dont take it to us. our guys would be clueless w/ a 4x4 pickup take it to a dodge dealer (tried that got shafted) back to my old trusty guy in town/doing some of the work myself. The guys I talked to about teh 36k/3yr warrant from honda that I bought said its really flexible and where really nice. I told them that I wanted to do cai/tuner/cat back and they said that should really void any of my warranty s
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  #24  
Old 08-30-2010, 12:12 AM
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Thanks for your .02 cents on this matter. From reading your posts you seem very educated with these sort of things.
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Old 11-14-2010, 11:29 PM
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Randy, I am glad to see someone like you on this forum...I have been trying to get info on upgrades for several months...after reading all the forums re the dpf system in the exhaust, I have been considering removing the entire thing..I have a 2010 I am concerned about voiding the drivetrain warranty with changing the exhaust and reprogramming to remove the regen..any advise..also any advise on the egr deletes...oil looks terriable..only 6k on the truck 2nd oil change...
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  #26  
Old 11-14-2010, 11:50 PM
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The oil looks terrible even right after you change it . Don't forget to stop by the newbie section and introduce yourself .
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Old 02-10-2011, 04:28 PM
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Just bought a 2011 ram a couple weeks ago. I asked at the dealer if putting a flowmaster on would void the warranty and they had no answer. I'm so new to the whole new car/truck experience. How do you get a friendly relationship started with the service department? I use to have a nissan and would bring it into the service department at a nissan dealership. I never once got any contact with the mechanic or anyone that seemed knowledgeable.
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Old 02-10-2011, 05:13 PM
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i always get my own Service Writer, it is the Head Service Writer, if that person leaves, i get the new Head Guy
Not because i demand it, i think its because no other service writer in the office, ( 7 service writers at my dealership ) wants to deal with me
They are all very cordial & smile & some even say Hello, 1 even remembers my name, besides my guy. I think the donuts i take in there is the reason
The Parts guy also calls me Mr. Tom, even though that is my first name

By the way, i asked my service writer about putting Amsoil or Royal Purple in my tranny & differential, he said that he didn't have an answer, but, he said that he would back my decision

Another thing that i found out, if a shop uses ASE Certified mechanics, they can work on your vehicle without you having to worry to much about warranty work, just keep your receipts, that shop will be on your side IF a warranty issue comes up, for what ever that is worth
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Old 02-11-2011, 01:12 PM
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When I had my old truck. (Ford) I delt with the same dealership for over 20 years. The original owner passed away & along with him gone, the dealership quality went away also. I did most of my own work after that. Then I bought this nice new Ram & started to go to a new dealer, recommended by my daughter, who has been dealing with them for years. They brought in a new Service Manager & him & I butted heads from day one. Anyway, right now I have no real issues with the dealer yet. But I am having an issue with the way I feel the dealer is getting assistance from Chrysler to resolve my issues. When I get back to Canada in April I will be meeting with the Dealer Principal & his service manager to arrange a meeting with their Chrysler Rep. I will have my problem fixed by that time. Even though I had to go through the back door to do that, & I want Chrysler to know their Dealer Support is effecting my relationship with the dealer.
I know it will eventually get worked out.
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Old 03-19-2011, 01:17 AM
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Quote:
Originally Posted by RamTech View Post
Lately there's been a lot of debate on what mods will and won't void your warranty. The phrase "the dealer has to prove it caused a problem" has been thrown around quite a bit and I have a couple of thoughts on that.

First and foremost is that it is a lot easier for a dealer to prove a mod (such as a CAI) caused an internal engine problem than it is for a customer to prove that it didn't. Example: we disassemble a worn out engine that's got a CAI installed with low compression on a couple of cylinders. If we find the walls on those cylinders are scratches, it's possible that we could void the warranty based on that, especially if the filter appears dirty. How would you go about proving that the CAI didn't cause this problem?

Now, with that being said, I'll say this - the relationship you have with your dealers service department comes into play in a situation like this. A customer that comes in for regular services in addition to any warranty work will stand a much better chance of getting that problem covered under warranty than the one that only comes in for the $17.95 oil change special or warranty work. Paris is a great example of a customer that keeps a good working relationship with her local service department.

What gets covered and what doesn't can even come down to the technician that is working on your pride and joy. I've worked with guys that will try to void a warranty for anything they can. I typically try to overlook most mods if I'm not 100% sure it caused a problem.

My best advice is to check with the service department you use if there are any questions about a mod you want to do. Some mods are best left alone until the warranty expires unless you con't care about the warranty.

One more thing to keep in mind is that a mod that voids one aspect of your warranty will NOT void the entire warranty. Let's say you put a tuner on your engine. While it can void your powertrain, it's not going to void the warranty on something like your electrical or body. Even with w tuner on an engine, I wouldn't void it for something like a water pump failure.

Warranties are somewhat tricky waters to navigate and these are just a few of my thoughts and do not reflect any official Chrysler policy currently in place.
Makes a ton of sense you need to have a good relationship with your dealer, I didn't even buy our Avenger or Ram at this dealership I go to now but they have replaced things under warranty that I was very surprised we did not get any static such as the bottom half of the seat on the Avenger was wearing but not any of the other seats, well we go there for oil changes and fuel injection cleaning and they do hand washes there too as well as all warranty and rrt and tsb and all the other bs. No squabble just looked at it ordered the seat cover, came in replaced free. Rims on the Ram corroded they tried to save them, didn't work so they replaced them, the next day! My daughter is buying a new Caliber from them, waiting on the order. Same thing with heated mirror, just ordered one and replaced it, no questions. I thought they would give me static with the rims but the fact they washed them all winter would either lend me to say you didn't wash them properly or possibly used some chemical but I didn't have to argue. I used to buy from them had a bad experience in the sales department so I moved on but heard they went thru there dealership and improved everything including service and well so far so good. So let them make a couple bucks off ya including warranty and they will be happy, funny thing I noticed my left tail pipe was out of place in the bumper was kinda hanging and when leaving the service rep noticed it so I said can they have a look when they do the rims, he said sure. They charged me 19.99 to loosen seize clamp and relocate tailpipe, now they figured we must have hit a snow bank or something but funny thing no marks anywhere on the bumper or the chrome on the tailpipes....anyway I decided to give them that one better to loose 20 bucks on a battle that was not absolutely provable but if they didn't have to bend the pipe I figure it just came loose and fell I should have checked to see if it's loose but I didn't. Pick the right fights. I am surprised the Avenger seat got repaired so easily, when they are giving people hard times with leather seats that are cracking??? Well I will keep using this dealer they have pulled up their socks and have a good running shop, I hope it maintains.
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