I paid $800 plus for this cover and after 2 and a half years this is what it looks like now:
I called Bak Industries who has 2 and 3 year warranties on many products but only a 1 year on the Roll-X and this was their initial response.
I cant replace the cover for you because you are out of warranty. What I can do is sell you a replacement cover at a discounted rate. Please let me know if you are ok with that.
720 Jessie Street
San Fernando, CA 91340
Office: (818) 365-9000
I was obviously not happy with this response which apparently was a 30% discount but after enough arguing and complaining they offered me 50% off which basically I took as we realized the product sucked and we made one a new one less bad but we still expect you to pay for our poor design and try this one at no cost to us.
The cover leaks like crazy and is very hard to close as you can see from this video. They sent me parts (with no diagram) to change out closing levers supposedly to help with the closing but does not address the vinyl coming unglued which causes the leaking
I was wondering if anyone has any experience with getting them to back their products any better than this?