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  #1  
Old 12-17-2010, 09:49 PM
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So a week goes by and no word from the dealer so I give them a call to check on my ram, I found out that they wanted to come down and drive the truck, after a new set of tires and a new wheel they told me the truck still had a slight vibration in the steering wheel, but wanted me to drive it to see if I would be ok with it. I told them I would drive it but no I would not be ok with the truck having a vibration..... Then they proceeded to tell all dodge rams have a vibration at highway speeds, I don't believe this to be true because I don't think anyone would spend 40K on a truck that vibrates...
They are still trying to find what is causing the clunking sound comeing from behind the front drivers seat. I am really getting sick of running back and forth to the dealer with this truck its been there for a over 3 weeks since its trip in October.
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Old 12-17-2010, 10:20 PM
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Unfortunately, that's what warranties are for. You just have to keep plugging away at it. As long as the dealer is trying to fix it and working with you there's not much you can do.

You could ask them if they've asked Dodge/Chrysler about the problem.

Oh, Dodge's do NOT vibrate at hiway speed, assuming you're using stock tires, wheels, and suspension.
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Old 12-17-2010, 10:25 PM
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Quote:
Originally Posted by tnmopar View Post
So a week goes by and no word from the dealer so I give them a call to check on my ram, I found out that they wanted to come down and drive the truck, after a new set of tires and a new wheel they told me the truck still had a slight vibration in the steering wheel, but wanted me to drive it to see if I would be ok with it. I told them I would drive it but no I would not be ok with the truck having a vibration..... Then they proceeded to tell all dodge rams have a vibration at highway speeds, I don't believe this to be true because I don't think anyone would spend 40K on a truck that vibrates...
They are still trying to find what is causing the clunking sound comeing from behind the front drivers seat. I am really getting sick of running back and forth to the dealer with this truck its been there for a over 3 weeks since its trip in October.
IMHO I'd be looking at another dealer ..Not all dealers are created equal..
Good luck..
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Old 12-17-2010, 10:31 PM
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That's my thought ^^^^ but I agree with Brian, too in that the dealership is at least trying to work with you. As was mentioned above, all dealers aren't equal, sometimes having another set of eyes on the problem may make the difference. Good luck1

- Cajun
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Old 12-17-2010, 10:51 PM
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they obviously cant balance the tires properly. i would bring it to another dealer and have them balance the tires or if you have an independent shop you can trust just pay them to balance the tires just so u can be over this problem
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Old 12-18-2010, 11:06 PM
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Update: went and drove the truck today, service tech said he thought it was acceptable so I drove the truck with dad in the passanger seat at 65 the seats and steering wheel vibrates and at seventy the steering wheel about shakes out of your hand. Went back to the dealership told the tech that the truck was not acceptable, he told me that he would talk to the service manager Monday to see what else they could do. So I guess I will wait to see the the service manager has to say Monday....
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Old 12-21-2010, 11:16 PM
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Update dealer called today, and said after another road force balancing three of my new michelins are bad, so for some reason they want me to bring back the loner tommorow and pick up my truck then turn around and take the truck back on Monday and get the loaner back. I am almost betting that the one tire that is not bad is the one mounted on the new wheel.... Just my opion after all this will make the fourth set of tires on this truck and it only has 21000 miles on it.
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Old 12-22-2010, 12:36 AM
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before you hit 36,000 miles
tell them to strip all the weights off & start fresh with the road force balance
they don't know crap about balancing tires & rims
i just had them strip all the weights & start from scratch
no vibration after they did it

i now have over 36,000 miles & had to pay for it
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Old 12-22-2010, 07:05 AM
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my goat was doing the same thing when i bought it.... a fresh set of rubber, balance (even though i had hell, one shop only balanced one tire, and even stripped my lug nut with impact.... sorry off subject) all helped... it still had a slight vibration until i had the alignment checked and fixed. if you haven't already tried it, its something to definatly try.
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Old 12-22-2010, 09:10 AM
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Wow...this dealer is on the edge of sucking IMHO.

I had a similar problem and after an intermediate driveline carrier bearing replacement, a rear U-joint replacement, a full road force balance and replacing one out of spec tire; the vibration was finally cured.
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