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  #1  
Old 12-31-2010, 09:30 PM
ScottDAndersen ScottDAndersen is offline
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Default Window Sticker was wrong....

So I just purchased a 2011 Dodge Ram 1500 Laramie. Everything about the truck I love and wouldnt trade it for any other vehicle, but the window sticker read that it had the mopar side nerf bars. I asked the salesman about this before the sale and he said if its on the sticker then i defiently will get it. During final paperwork they mentioned that they could not do it and that corporate was sending them a new window sticker and it would not include the side steps. I found this to be very odd so i went through with the sale and gave dodge corporate a phone call the next day thinking they would make the dealership honor the sticker for false adverising as it clearly states at the bottom the truck comes with what is listed under federal law. They said they would look into it and call me within 24hrs and it has now been four days and i have tried calling them back over and over with no luck...person seems to be busy all the time lol. Im thinking about going to the BBB about this. What do yall think?

what do you guys think i should do?
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Old 12-31-2010, 09:33 PM
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I would definitely wait until after the holiday's.
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Old 12-31-2010, 09:39 PM
erm
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Give the holidays a chance to pass then call them back. Work within Dodge for a bit and give them time to investigate the issue. Also, get a copy of the window sticker that was on the truck if you don't already have it.
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Old 12-31-2010, 09:44 PM
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Thats BS,,, but to be honest I would have straigten it out first, you had the upper hand,,,now its after the point,, but try the BBB,, can't hurt,,
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Old 12-31-2010, 09:47 PM
ScottDAndersen ScottDAndersen is offline
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Default

I will wait tell after the holidays to see what happens and already do have the window sticker from the truck. Thanks everyone for the input!

And I should have straightened it out before but was tired of arguing with the salesman and thought Dodge would make them uphold their sticker. We will see I guess and if it doesn't work out Dodge willl not like me
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Old 12-31-2010, 09:51 PM
erm
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Dodge will have to honor the contract and the sticker. The dealer and Dodge will have to work out who's out the cost of the parts and labor to put them on but you bought the truck with that equipment list. Don't let them argue you out of them or deflect you in the slightest.

One of two things happened here...it came to the dealer with the bars and they were used on another truck or they bars were not shipped with the truck and the dealer didn't check the list against the truck. Either way, that's their problem and not yours.

Just play broken record, "I bought this truck with this sticker and this equipment list on it. The truck is missing the nerf bars." over and over and over again...

Last edited by erm; 12-31-2010 at 09:53 PM.
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Old 12-31-2010, 09:53 PM
RootBeer RootBeer is offline
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BBB is a waste of time. They give their ratings by how much the company pays to them, they were exposed on the News or 60 Minutes or something like that.

Go to the General Manager of the dealership. Just be nice not argumentative. Bring the window sticker and then show him your truck. Don't get into all the stuff the salesman said etc. No need to blame him/her. They don't control that stuff.

The GM's I have dealt with over the years when I have had problems ALL fixed it. I have never gone to corporate because getting them involved in something that can be fixed locally just makes for a bad relationship between you and the dealership.
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Old 12-31-2010, 09:55 PM
ScottDAndersen ScottDAndersen is offline
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that is exactly what i told the guy. I just have this feeling that they are going to come back saying they lowered the price of the truck because of not having the nerf bars when that is not at all what the salesman told me.
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Old 12-31-2010, 09:58 PM
erm
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I would not even let them start with that argument. It is not valid and has no merit.

I'd respond that you perused the equipment list on the sticker, the truck as equipped on the list is what you wanted, you and the dealer negotiated a price for that truck and they have to honor the deal. Then flash them a copy of the window sticker. Just keep shoving that in their face.
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  #10  
Old 12-31-2010, 09:59 PM
erm
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I so wish I was you in this instance...I'd have a FREAKIN' BLAST with this!!!
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