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  #21  
Old 03-08-2011, 11:09 PM
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Originally Posted by RedDodge View Post
Sorry about your troubles, but the truck has been repainted....this is not an issue for Dodge. It's not Dodges fault. This should have been covered with the dealer you bought it from and unless some sort of agreement was made in writing about the repaint when you bought the truck...your out of luck...

And you are aware that the truck was painted, was the dealer forth coming about that or did you find out after your purchase? I would think that would be your only place of recourse..with the selling dealer if you weren't told upfront.

But I do agree with you...the dealer should have given and asked for more information over the phone.
It was painted, by Dodge techs, in a dealership facility. It is chrysler's problem. Explain to me how it is not the fault of the tech (and therefore Dodge) who repainted it? It was also done before it was ever purchased. It had 19 miles on it by Chrysler's own admission when it was completely repainted. So how is this not chrysler's responsibility? I am confused? Cause I have all the paperwork that says it was done by a dealership, I bought the truck (used) knowing it had been repainted and why, but the paint wasnt coming off when I bought it. Now it is, and I want it fixed...so explain to me again how its my fault? I would think it would be covered just like any other warrantied item. But you are saying because the truck was repainted WHEN NEW that the paint warranty is null and void?

Doesnt seem right. The only reason I am not pursuing it is because I can fix it myself, and not be out the time, and because I am out of warranty. But the paint should not be falling off of a 2 year old truck. I am sorry but nothing anyone can say can convince me of that, regardless of mileage.
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Last edited by ArmyofOne; 03-08-2011 at 11:11 PM.
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  #22  
Old 03-09-2011, 09:53 AM
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I'm not saying it's your fault. What I am saying is that it's not the manufactures fault either. It's the dealer that the original owner bought it from but only if it wasn't disclosed. These hail damaged/repainted vehicles are not covered by the factory paint warranty. They are fixed by the dealership at typically an outside body shop (most dealers don't have their own body shop), and then sold at discount because of this. And in turn, you should have gotten a better deal on the truck because of the same fact. Who would buy a repainted truck for the same money as an original paint truck?

I agree that the the paint should not be coming off. It's poor workmanship on the part of the Auto Body Shop that repainted it. The reason it's coming off is because the original paint wasn't prep'd properly and now the new clear is not bonding properly (that's why it chips so easy).

So if you were to bring this truck back to your SELLING dealer, he maybe responsible if it was his shop that painted it but more than likely he would send you to the body shop that did the respray.
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Old 03-10-2011, 08:32 AM
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lol thats not an option. selling dealer is on the east coast...i am on the west. I know most dealers dont have shops, but I know this dealership, and it is one of the few in the area that does. The dealership the did the repaint has their own shop on site, they do collision work as well. I will call them tomorrow to see if they can cover it from there through pix, but I doubt it.

Other than that I will just say screw it, and fix it myself.
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Old 03-10-2011, 09:54 AM
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Sorry i posted before reading the rest of the threads ... my point is moot.

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Old 03-10-2011, 10:07 AM
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Quote:
Originally Posted by ArmyofOne View Post
They would not even look at it. After I drove the 20 miles one way, they said "oh you have 52k miles! You are wayyy out of your warranty. The rust on the bumper isnt covered, and neither is the paint, after that point".

Really? You couldnt tell me that on the phone yesterday? First thing out of your mouth when I spoke to you should have been "How many miles are on the truck?"

Then it got better. They told me they werent going to release my truck until I paid them 1/2 hr labor for "Wasting their time". Excuse me? I wasted your time? What about the 35 minute, 20 mile one way drive (with gas at nearly $4 a gallon, I might add) that I made to be told something that should have been solved over the phone? I asked to speak to the General Manager. After explaining the situation, and speaking with him in private, he explained to me that he was bound to charge me the 1/2 hr labor as a diagnostic fee. He was sorry I wasnt happy and offered me a $45 credit for a future service or a Mopar accessory of my choice. I chose a set of molded mud flaps for the front to negate further paint damage, and I will be calling chrysler today, to find out exactly what (if anything) can be done about my bumper. I dont expect the paint to be fixed, so I will not push the issue, but you never know if you dont ask. The dealer just did not even care. They TOLD me to call corporate and see if they will honor all or part of the fix.

But remind me again, why (as the paying customer) it is my responsibility to do all the footwork here? I got other stuff going on. I was not looking to get a freebie, and I am not dissapointed, or suprised by their answer, just extremely irritated with how it was handled.


/end rant.
let me say first off that i fully understand your frustration with the paint issue. we had a black '04 Dakota that had wheel flares from the factory as part of a wheel and tire package. They looked great IMO. Until a year after we bought them, and the back flares were all beat up from the paint coming off them. We had the selling dealer warranty the paint the first time, and they repainted/replaced the flares. a year later i went back for the same exact problem, and the service manager (same guy) knocked on the flares, said "these are just plastic" and wouldn't cover them. I'm very impressed that they offered you the credit fir future service or accessories (and the fact that you bought the flaps, basically means that you didn't pay for this)

However, I'm not sure what you expected the dealer to do, when you brought in an out of warranty vehicle. Somebody has to pay for their time being used. The only way you might get anything is to go back to the selling dealer.
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