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Dodge Ram Dealer Issues - VIN and Order Tracking - Dodge Ram MSRP & Pricing Discussion Have you had a good experience with your Dodge Ram Dealer? Had a bad one? Let us know about it in here! - Dodge Ram Production Questions - Order Status - VIN Tracking - Etc.


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Old 03-24-2011, 02:24 PM
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Angry Edmonton Alberta Dealer to avoid

Crosstown Great parts department, But a terrible service department that is not what they do but they do demand that you pay for thier screwups as they did service you
When I dropped my truck off for service I mentioned that I had an appointment @ 3:00, so I had to be out of there by 2:00 & also booked a Friday appointment to deal with any issues that were incomplete on Thursday. I finally had to demand my truck @ 2:15 so that I could leave by 2:30 & that made me late for my appointment, & that was just the beginning of my Crosstown experience. when I got to my truck I realized they had put the wrong oil in my engine during the oil change, as I started to drive I could smell burning oil when I stopped to check I realized that they had poured oil all over under my hood, great job. At one point on my drive I had to pull over & get out, the smell in the cab was overwhelming , not only did they not put my synthetic oil in but then they treated my truck like a pile of junk thanks again for the experience, I also asked for a pick up @ 1:30 & no one arrived probably my fault didn't have complete address when they dropped me off, I guess they forgot to write it down then for the pickup, had a nice walk to your dealership Thanks again I did need the walk.
I thought that I had better follow-up with a very positive experience that I had during that visit. When I finally received my ridicules bill for the ridicules service I was greeted by a very wonderful lady named Daniel at the service cashers desk, her smile and polite personality made my visit to crosstown not a complete nightmare experience
Daniel is an asset to your company I hope you appreciate her contribution to your service department.
I sure did John Garman
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Old 03-24-2011, 02:49 PM
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What dealership was this??? I would like to know so I can let my friends in Ed know where not to take their vehicles.
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Old 03-24-2011, 07:54 PM
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crosstown dodgehe said it in the first word of the post lol
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Old 03-28-2011, 10:24 PM
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Thanks for the heads up, on the other hand I have had nothing but good experiences at Captial Dodge on the southside tell your friends to go there.
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