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  #1  
Old 10-12-2010, 12:50 AM
saunders1986 saunders1986 is offline
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Default dealer refuses to do warranty work....

i have had my truck for 2 weeks and have my first problem. the horn went out... while this is a simple problem, it has brought up a whole new issue....

when i purchased my truck, i drove 3 and a half hours away from my home to get it. because my local dealer didnt have any inventory, and could not get me a truck... so they told me about another dealer that could help me out....

i bought the truck at the other dealer, when i went into my local dealer they refused to work on my truck because i bought my truck at their competition (even though they told me to go there) after talking with the service manager he told me there was nothing he could do...i asked him if i moved from another province would he do warranty work.... he said yes... because some how thats "different".

i called Chrysler .... who has filed some sort of escalation and are working on something... even though i have not herd from them in 1 week.... Chrysler did tell me that a dealer can refuse to work on my truck because each dealer is independently owned ... but they states they will still try to work something out.


what im looking for from you, is any advice that you may have, or what my next steps should be, i NEVER had to fight with gm about warranty issues like this.... and i think this is very childish on the dealers part....
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  #2  
Old 10-12-2010, 12:53 AM
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Warranty is covered by Chrysler/Jeep/Dodge and NOT the dealer.

They should not, as a good business practice, deny you warranty service nor should CJD allow them to. The "independent business" line is pure BS. Tell CJD that they need to honor their warranty and their franchisee is compelled to do so.

Further, tell your freakin' stoopid ass dealer that if they had gone to get you the truck or provided a better level of sales service, you would have gotten the truck from them.

Lastly, tell the jerks to **** OFF and take care of business.

That is sooo much freakin' BS it's unbelievable.
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Old 10-12-2010, 12:57 AM
saunders1986 saunders1986 is offline
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yeah i know, im a rather easy going guy, and this is starting to annoy the hell out of me... soon going to snap.... lol.... seriously over a horn.... if they would give me the part i would install it myself... lol
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Old 10-12-2010, 12:58 AM
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I agree with MD.They need to get you taken care of. They represent Dodge and in doing so that means they should stand behind the product and fix your issues.
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Old 10-12-2010, 01:44 AM
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this may be old info

Contacting Chrysler

Call 1-800-992-1997 begin_of_the_skype_highlighting 1-800-992-1997 end_of_the_skype_highlighting to speak with Chrysler Customer Service. (USA only).
Other numbers that have been suggested are: 1-800-763-8422 begin_of_the_skype_highlighting 1-800-763-8422 end_of_the_skype_highlighting and 1-800-227-0757 begin_of_the_skype_highlighting 1-800-227-0757 end_of_the_skype_highlighting

Send suggestions and complaints to:

Chrysler Customer Center
Box 302
Centerline
MI 48015.

Canadians, write to

Chrysler Center
Box 1621, Windsor
Ontario N9A 4H6

or call 800-465-2001 begin_of_the_skype_highlighting 800-465-2001 end_of_the_skype_highlighting.

The best way to contact Chrysler is by phone. Though there are times when the phone system is overloaded, the normal waiting time seems to be less than five minutes. Many letters go into a black hole!

A reader reported two fax numbers (don't expect your faxes to be read by the addressee):

Thomas Stallkamp (President) 1-248-512-1746 begin_of_the_skype_highlighting 1-248-512-1746 end_of_the_skype_highlighting
Robert Eaton (CEO) 1-248-512-5143 begin_of_the_skype_highlighting 1-248-512-5143 end_of_the_skype_highlighting

read for yourself
http://dodgeram.info/tsb/warranty_trbl.htm
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Old 10-12-2010, 01:44 AM
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You said the Service Manager said no. Did you go speak to his/her boss, the General Manager?
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Old 10-12-2010, 05:28 AM
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I am shocked an appalled. I seems to me that your dealer wasn't able to get you a truck because their business practice has hurt their business so much that they are the cause of the 'unable to supply' scenario, and don't even understand why.

If I was in that predicament, I would go to the dealer....specifically the general manager and ask the following questions...in order -

**********
1. Are you aware that I came to your dealership to buy a truck ?
2. Are you aware that I was informed that you could not supply me with a truck?
3. Are you aware that it was your dealership that directed me to an alternate dealership to purchase my truck?
4. Are you aware that, on the advice of your dealership, I purchased my truck from the dealership you recommended?

Now that you ARE aware of your dealerships role in my truck purchase .....

5. Are you aware that your dealership has refused to accommodate my warranty service requirements.
6. Are you aware of the negative affect this kind of business decision can have on your dealership?
7. Are you going to correct this situation in an effort to show the worthiness of your dealership in the hopes that I and my friends will seriously consider your dealership during our next vehicle purchase decision?
If the answer is yes, go to question 8 (alternate)
If the answer is no.......
8. Are you aware that you may have made the single worst decision of your career as the general manager of this dealership?

I would hope that I wouldn't have to go any further than question #1.....#3 at the worst, but regardless, the questions would skip to #8 (alternate) upon the first indication that the situation was been 'Taken Care Of'.

8 (alternate). (Used to confirm a 'Positive' outcome) Are you aware that your decision to 'Make This Right' is possibly the best decision you have made today, and has already made a positive difference in the way I view your dealership?

**********

But that's just me......I don't get mad.....I ask the questions that I, as a businessman, would never want to have to answer......thereby giving them to opportunity to 'Do the Right Thing'. Afterwords, I discuss my experiences with my friends, business acquaintances and family over coffee/lunch/dinner. I try to emphasize how well I was treated as a customer, and to use my name when shopping there. My dealerships, and all other businesses, always treat me well....even when I buy a different brand from a 'Real' competitor.

I wish you all the success in getting this resolved. It is always comforting to know that you have a service center close to home, but don't sell your sole to get it!
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  #8  
Old 10-12-2010, 08:13 AM
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That's grade A bull. Chrysler should take care of it for you when you get to speak to the correct person. The dealers being independantly owned line is BS. That's true but as a chrysler franchise they have certain responsabilities as well. If Chrysler stands behind their products thehy need to enforce that even if the only way to enfore it is to pull the franchise license. They can do that, it's within their rights. It's time for auto makers to stand up to franchise owners taht are giving them a bad name.

Threaten both the dealer and Chrysler with the press too. Tell them you'll write letters to the newspapers and will the news if this doesn't get taken care of. This usually get's people to snap into line ... just be prepared to follow through if needbe. This is somthing you will need to speak to the GM about as well. Sorry to say to but time to go over the service managers head.

Now there is one last issue, and this one sucks, once you force them to comply (and I'm sure they will given teh correct leverage) you need to decide if you want they under your hood at this point. Kind of like eatting at a resturant where you pissed on the wait staff.
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  #9  
Old 10-12-2010, 08:57 AM
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I can guarantee that Chrysler will be getting deep in someones ass over that. While the dealership in question has every right to refuse to perform customer pay work, I don't believe they have the right to refuse warranty work.
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  #10  
Old 10-12-2010, 02:42 PM
saunders1986 saunders1986 is offline
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thank you everyone for all the help, and comments! really makes me feel good knowing people understand what im going through.

Chrysler called me back today, said they havent forgotten about me, and they have a complaint sent to the dealer, and they are still working with escalations to have issue resolved... so its nice to know that they are doing all they can right now....

if they cant do anything, im gonna do alot of things that you guys told me to do..... and if all else fails im going to contact the media, and going to get a big vinyl sticker made for the side of my truck with the dealerships name on it stating they will not honor warranty.... and not to buy there.... my buddy who also has a ram is going to do the same thing! .... it may be time to start getting dirty.... i will only do that as a last resort..... (if it do happen, pictures to follow )
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