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Electrical 4th Gen Dodge Ram Electrical Problems and Questions.


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  #1  
Old 05-02-2011, 11:37 PM
Backlash Backlash is offline
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Default Radio Issues (first ever post...YAY!!)

Quite a while back I took my '09 Ram in to the dealer for an oil change. While I was there they told me there was a software upgrade for my truck which apparently covered several things including the radio. I guess the radio wouldn't "take" the upgrade so they ordered me a new one. I should add that, to my knowledge, my radio was working fine before the upgrade. Anyhoo...they put the "new" radio in and to my surprise, when I went to upload pics to the hard drive, they would show up fine in the "manage my pictures" screen. However, when I would select one to view it or set it as my "picture view", they show up all goofy. I called the dealer and told them about it and they ordered and installed another one and it does the same thing. Stop me if I'm going too long on this, but I want to make sure you have all the info. While they were installing this one, I went to the show room and uploaded the SAME pics to THREE different trucks and all pics came up fine. The service dept CLAIMS that they contacted Chrysler about this and were told that the pics on my flashdrive probably had a virus. If there was a virus, I wouldn't think they would upload fine on every truck but mine. Oh yeah...the pics I'm trying to upload are the same exact pics that worked fine on my original radio. Here are a couple of pics to help you understand what I'm talking about. Any ideas?
Attached Images
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File Type: jpg DSC01328.jpg (34.5 KB, 23 views)
File Type: jpg DSC01329.jpg (51.5 KB, 21 views)
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File Type: jpg DSC01330.jpg (40.4 KB, 20 views)
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  #2  
Old 05-03-2011, 12:08 AM
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tell them that you want them to delete the upgrade patch & see what happens
then go from there
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Old 05-03-2011, 12:18 AM
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Maybe you can get your original radio back. The one that wouldn't take the upgrade.
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Old 05-03-2011, 12:19 AM
Backlash Backlash is offline
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Default

See, that's the thing, the upgrade didn't work on the original radio so they ordered me a new one and when the pics didn't work on the new one, they ordered yet ANOTHER one and the pics still won't display correctly. So I'm on my 3rd radio (including the original) and the problem is still not solved. The dealer hasn't updated me in quite some time now so I think they're hoping I let it go
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Old 05-03-2011, 12:20 AM
Backlash Backlash is offline
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I'm pretty sure the original is long gone...it's been a good 6 months since this all started
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Old 05-03-2011, 01:31 AM
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Stay on them. You don't want this to warranty expire. If it worked before, and works on any other vehicle on their lot, then you have a pretty strong and compelling case. If they want to play the virus card, ask them to test your flash drive for viruses. If they can't test it, then they can't play the card. A virus is much more than the lasted 'buzz word'.
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Old 05-03-2011, 02:36 AM
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Default

hi
the radio should do what it's supposed do. they should fix it.
my question is, why would you (or anyone) want personnel pictures
on/ in a vehicle. this just seems more of "let me share"
jm2c, i hope you get it sorted out.
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Old 05-03-2011, 02:42 AM
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i would try a couple things first
1st try a different flash drive
2nd try loading them directly from the computer (if thats even an option)

if they don't work then i would go to the dealer again
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