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  #1  
Old 05-11-2011, 11:48 PM
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Default Sirius subscription went MIA!!!!!

I just bought my truck in March and have never had satelite radio before, so the other day I went ahead and tried listening to it for the first time in a couple of weeks and all I can get is preview channel. Call the dealership and they tell me I have to call sirius.

I call Sirius and they have no record of my VIN number or of me having any service at any time. It worked two weeks ago and had been working since I first test drove the truck in late February or early March. Spent about two hours on the phone with the customer service person who finally tells me I will have to have the dealership call and verify the vehicle and get the ESN of the RBZ radio.

Took it to the dealership today and they have everything fixed in less than a half hour. Even the tech at the dealership was confused. He said that the had neer had to go through and verify everything like that on a vehicle that had already had the service up and running before.

Now I am supposed to call back in a few days and verify that everything is still working.

Hopefully this is not a common thing or I will not be keeping a subscription next year. Also, I am thinking they must have changed their channels around because nothing seems to match up with the directory that came with the truck.

I did get my presets all set again. I will be taking a 1200 mile road trip here in just over a week and I really would like to have the radio working.

Here's to hoping!!!!
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  #2  
Old 05-12-2011, 12:09 AM
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Yes, the channels were all just changed. Only a few remain at the same numbers they were before. I've had no issues with my subscription thus far.

Edit: Channels were updated so XM and Sirius channels match up.
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Old 05-12-2011, 12:11 AM
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They did a channel update on the 4th of May. Look at www.siriusxm.com site and you can print up a new channel guide.
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Old 05-12-2011, 12:42 AM
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when you do renew your subscription, get at least a 3 year renewal or the Lifetime Subscription
the person that answers the phone is in India & they don't know a thing about what they are selling, insist on talking to someone that is familiar with ALL the Sirius Plans

you save about $30 a year for the 2 year plan, maybe twice that or more for the 3 year plan. Lifetime Plan saves you a ton, but don't get unless you plan on keeping your Ram for many years, because they charge you to transfer the lifetime plan
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Old 05-12-2011, 11:18 PM
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I might add to my previous post that I am in Canada. And from what I can tell Sirius Canada customer service is vastly different to that of Sirius US customer service. I've had none of the issues that a lot of US customers have been reporting.
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Old 05-13-2011, 01:11 PM
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I have a recurring issue, having bought my truck in January with a one year free subscription Sirius shut it down after three months. When I called to find out what was going on they tell me that they only give three months free on all new vehicles. Needless to say that I had to talk to a supervisor to get it straightened out. Now the down side, I will have to call them every three months to get it going again. You would think that the car manufacturers and Sirius would be on the same page seeing how this was offered from Dodge and not the dealer.
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Old 05-13-2011, 03:42 PM
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that is interesting...mine never needed to be verified. I pulled the SSN off of my head unit, went back inside, entered the SSN on the website and activated my subscription. And it worked for a year with no problems.

Of course, I was paying for a new subscription and not having to deal with the free trial issues.

When I called Sirius on something, they were extremely difficult to deal with. When my subscription came due, I did not renew. Then those so and so's kept bugging me to come back, offering several incentives. I passed on the offer.
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Old 05-13-2011, 04:26 PM
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Sirius customer service is notoriously bad. When I bought my new Ram, I traded my old Chevy that had XM. I also have two other radios for a total of three accounts with them. I called to cancel the Chevy and add the new free one-year subscription. They told me they would have to charge me $75 for cancelling my radio. I said it was simple math, three radios yesterday, three radios today so you will not be charging me $75. Then they "accidentally" disconnected me and I had to go through the entire process again with a different person in India. By the time they were through, it was so screwed up even they could not make sense of it. He asked, "is there anything else we can do for you?" and I responded with "I don't see how you could possibly @#%* this up any worse than you have."

So, I told them to go into my account information, turn off my automatic renewals on all three radios and remove my credit card information from their system as I would no longer require their service when the current contracts were up. The result...I had a check for the full refund amount on the old truck in less than a week. Regardless, I will have to seriously consider whether I will renew each radio. I love satellite radio and have been a subscriber for 10 years. It's a shame something as simple as good customer service if so hard for some companies these days.
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Old 05-13-2011, 05:15 PM
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I liked my XM in my old truck & same goes for the Sirius in my Ram
I travel a lot & i drive in many areas that don't have either AM or FM
so Satellite is all that i listen to, no hunting for a new station every time i leave a metropolitan area
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Old 05-13-2011, 05:19 PM
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Man I must luck out everytime I have switched over it was fast and easy. They do charged me 15 dollors to transfer between the vehicles.
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