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  #1  
Old 06-11-2011, 12:07 AM
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pjs1660 pjs1660 is offline
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Join Date: Jan 2011
Location: lakewood, ohio
Age: 57
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Vehicle: 2011 ram 1500 outdoorsman
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Engine: 2009-???? 345ci (5.7L) Hemi V8 390hp 407lb/ft
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Default great dealer service department Spitzer Ram Parma OH

to make a long story short started vacation today that revolves around our truck and towing #1 sat drive 4 hrs see son graduate from college haul an apartment home #2 Oh to NC with travel trailer for family reunion #3 11th annual group camping with friends truck peters out on tue 1 cylinders dead dealer orders new computer arrives today at noon does not solve problem find a short in wiring harness for #3 cylinder after fix #5 cylinder dies same issue it fried both coil packs but they had only one on hand they removed one from a truck in the showroom and put it in our truck good to go Kudos to Spitzer dodge/chrysler/ram in parma ohio for saving our vacation 3 techs and sevice mgr worked all afternoon to get us going
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Old 06-11-2011, 03:50 PM
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Whiplash Whiplash is offline
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Join Date: Feb 2011
Location: Ontario
Posts: 489
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Vehicle: 2013 1500 SLT Big Horn 4x4
Trim Level: Big Horn
Color: Black Gold
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
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love stories like that!! customer service has taken a nosedive the last 20 years but this really gives a glimmer of hope there's still people that'll go out of their way for someone stuck in a rut
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MODS: Magnaflow 16869 cat-back - S&B CAI - BakFlipG2 - Bilstein 5100s F/B - AirLift 1000 - BackRack - FT-857D/ATAS-120
next: Rims 'n rubber - That'll be it, too many electrical risks involved to go furthur
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Old 06-12-2011, 06:47 PM
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pjs1660 pjs1660 is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jan 2011
Location: lakewood, ohio
Age: 57
Posts: 312
Gender: Male
Vehicle: 2011 ram 1500 outdoorsman
Trim Level: slt outdoorsman
Color: green
Engine: 2009-???? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 4
Rep:137
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450 mile round trip no problems thanks again Spitzer
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