So today I wanted to change the oil in my new Ram. Not quite 3000 miles yet, but I wanted to get the Amzoil going. I crawled underneath, released the plug and drained the oil. No problem
Next I move to the front and try to release the oil filter. I now know why the comments were made of the poor location... Anywho... I tried a rag to help get a grip, has always worked before. Problem
So I got out my trusty filter wrench.. no dice. Make sure that I am turning the correct direction, get a good bite, and the filter collapsed. Tried the screwdriver poked through the filter, nope, just ended up shredding the filter.
I ended up calling Chrysler who directed me to use the Road Side Assistance program to have the vehicle towed to the dealer (at their cost). Sounds reasonable since it is a Mopar filter, their factory set it in place, they should pay for this one...
Well, after an hour and a half, the wrecker shows up and off we go. Show up to the dealership (which I confirmed was open late this evening) and the service reps start chuckling between them as I tell the story. I explain that the new oil and filter are in the back seat for when they get the old one off. One of them asks the service manager if this will be billed as a regular oil change.... another PROBLEM!!! Manager speaks code to the rep and the gist of the story I get is a reduced charge... STILL A PROBLEM.... As the rep is still working on the paperwork, the manager comes over and says that they see this from time to time with the Mopar filters set from the factory. I asked if they use a torque wrench to install it or suggest they didn't put any oil on the rubber seal... HE says, "Maybe they had the filter in one hand and a joint in the other while they installed it. I wasn't there, so I can't say."
So the rep comes back and asks for signature on the work up sheet. Says that he has to put in an estimate of $15 for the bill but it will likely be less. (I'm thinking this should be free). He asked if I had a ride (he previously watched me ride in with the wrecker). I politely say, "No, this is my only vehicle". He then states, "Well, we are kinda closed right now, so do you have someone that can come pick you up?" I said that I did not have anyone so I guess I'll be walking home (5+ miles). He shrugs his shoulders and finishes his paperwork and hands me the receipt finishing with "We'll be in touch by the end of the day tomorrow if we have to turn this over to the heavy equipment department, otherwise, if we can get it of right away, I'll call you in the morning."
That was a very long walk to think about how to handle this. Any suggestions?
Sorry for the length of this little adventure... still a little steamed.