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  #1  
Old 08-18-2011, 11:19 PM
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Default Fender scratched while on dealership lot (Bad Day)

So I go to the dealership to drop off the loaner, and pickup my truck which was just at the body shop under warranty work to fix rusty weld spots on the front of the box. I check out the handy work, and all looks good...then I look up and get my heart torn out by this.....








W........T.......F!!!!!!!!!!!!!!!!!!!!! Long story short, dealership has no idea how it happened, truck was sitting in a dead zone between security cameras. The adorable service specialist which has been taking care of the warranty work almost cried....she knows how much I love my truck, and I'm sure she thought I would explode with rage because of this. But I kept my cool, even though I'm pissed as hell...shit happens, and she's been amazing about talking to the service manager, and solving this problem. The dealership has already offered to repaint the entire fender. Thank goodness for good and honest dealerships like this! I'll post an update as the saga continues....but I think everything is going to turn out alright...even after a little inconvenience, stress, and tears.
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Old 08-18-2011, 11:23 PM
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I'm sure the dealership will take care of everything properly....but is there anything I should keep in mind? Any questions I should ask, or anything I should get in writing? When I got the truck I purchased some extra paint warranty....it also involved some type of chemical treatment (wax or sealer). I assume the dealership has to re-apply that after the fender is repainted, correct?
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Old 08-19-2011, 09:57 AM
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That is so unfortunate! I sounds like your dealer is going to take care of things. If you got the special paint cover from the same dealer, it might not hurt to just mention it, as in.... "Will the repair include the paint treatment I purchased when I got the truck?" It would be sort of a 'reminder' for them.
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Old 08-19-2011, 10:02 AM
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Now that just sucks but really does sound like your dealership is going to make it right and get it fixed.

- Cajun
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Old 08-19-2011, 06:54 PM
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Holy Crap Batman,
I would be Pissed, but if the dealer is taking responsibility I wouldn't throw too big of a
fit even though it should not happen at a dealer ship
Good luck!!!
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Old 08-19-2011, 11:07 PM
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I feel like you must have gone where i did. I got mine scratched on the door today. The dealer "buffed" it. Now there's a nice swirly spot on my door.
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Old 08-19-2011, 11:22 PM
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good to know the dealer is gonna take care of it. at least they got security cameras, the dodge dealer i worked at didnt have any
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Old 08-20-2011, 01:30 AM
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eek. thats not good
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