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  #1  
Old 09-15-2011, 01:52 PM
dvdsram dvdsram is offline
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Default voice and phone button not working on u-connect

got new phone and while trying to set up the HTC Desire phone on the uconnect the voise button and the phone button quit working and I cannot get anything out of them any ideas I had the new phone connected but it would say no phone available about 1/2 the time so I thought I would reinstall and this happened. would rather not take to dealer as it is along drive

thanks
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Old 09-15-2011, 05:59 PM
Ogreboy Ogreboy is offline
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Default

Same thing is happening with mine. Try to change the radio station and it says U-connect phone not available. Called the dealership today and they told me to make an appointment to get it fixed next week. Let me know if you find any way to fix it yourself.
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Old 09-15-2011, 06:01 PM
dvdsram dvdsram is offline
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it is going in in the morning so I will send update I tried pulling the poi fuse but that didn't do anything
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Old 09-15-2011, 10:31 PM
xsdbs xsdbs is offline
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Try disconnecting the vehicle battery for a few minutes and the reconnect it, this might reset the module. Can you drop the glove box and look inside to the right and you should see the Uconnect module. Can you get a picture of it? Have you performed the Uconnect update?




Quote:
Originally Posted by dvdsram View Post
got new phone and while trying to set up the HTC Desire phone on the uconnect the voise button and the phone button quit working and I cannot get anything out of them any ideas I had the new phone connected but it would say no phone available about 1/2 the time so I thought I would reinstall and this happened. would rather not take to dealer as it is along drive

thanks
David
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  #5  
Old 09-16-2011, 11:57 AM
dvdsram dvdsram is offline
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Default

I did perform the update and it did not help--took to dealer today and they are having to replace the voice system and something about the interface with the bluetooth, if that makes any sense? so I am out of town for 2 weeks and will have to leave it with them overnight when I get back. They want to install another radio to see if it works then and then replace entire system if it does not. Curious as to if the update or the new phone may have anything to do with any of this? Didn't get an anwer on that at least not yet
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Old 09-19-2011, 04:44 PM
xsdbs xsdbs is offline
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The update for Uconnect or the Desire either one would not cause this issue. It also sounds like the dealer doesn't know what the problem is either and just wants to throw parts in until the problem is solved. Can you take a picture of the module and post it for me? Drop down the glove box and look inside to the right and you will see a module like the one that I have attached below. Have you had any other phone paired to the Uconnect system?


Quote:
Originally Posted by dvdsram View Post
I did perform the update and it did not help--took to dealer today and they are having to replace the voice system and something about the interface with the bluetooth, if that makes any sense? so I am out of town for 2 weeks and will have to leave it with them overnight when I get back. They want to install another radio to see if it works then and then replace entire system if it does not. Curious as to if the update or the new phone may have anything to do with any of this? Didn't get an anwer on that at least not yet
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